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Kandungan disediakan oleh Daniel Newman and Patrick Moorhead. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Daniel Newman and Patrick Moorhead atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.
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How Improving Employee Satisfaction Elevates Customer Experience - Six Five On The Road at Zoholics

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Manage episode 422346014 series 2645868
Kandungan disediakan oleh Daniel Newman and Patrick Moorhead. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Daniel Newman and Patrick Moorhead atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.

On this episode of the Six Five On The Road, hosts Cory Johnson and Lisa Martin are joined by Zoho's Sridhar Vembu, CEO for a conversation on how prioritizing employee satisfaction can fundamentally transform and elevate the customer experience.

Their discussion covers:

  • The correlation between employee satisfaction and customer service excellence

  • Strategies Zoho employs to maintain a high level of employee morale and its direct impact on customer satisfaction

  • Real-world examples of how Zoho has transformed customer service through employee engagement initiatives

  • The role of technology in facilitating employee satisfaction and efficiency

  • Future trends in employee engagement and customer experience management

Learn more at Zoho.

  continue reading

116 episod

Artwork
iconKongsi
 
Manage episode 422346014 series 2645868
Kandungan disediakan oleh Daniel Newman and Patrick Moorhead. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Daniel Newman and Patrick Moorhead atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.

On this episode of the Six Five On The Road, hosts Cory Johnson and Lisa Martin are joined by Zoho's Sridhar Vembu, CEO for a conversation on how prioritizing employee satisfaction can fundamentally transform and elevate the customer experience.

Their discussion covers:

  • The correlation between employee satisfaction and customer service excellence

  • Strategies Zoho employs to maintain a high level of employee morale and its direct impact on customer satisfaction

  • Real-world examples of how Zoho has transformed customer service through employee engagement initiatives

  • The role of technology in facilitating employee satisfaction and efficiency

  • Future trends in employee engagement and customer experience management

Learn more at Zoho.

  continue reading

116 episod

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