Engaging Customers on Their Terms, in Any Environment: Mani Suri, Chief Information Officer, Ulta Beauty

The Restless Ones

If one wants to see how technology can completely change the landscape of business, the retail sector is a great place to start. From creating in-store experiences that continue to attract customers, to hybrid and online solutions that empower 24/7 sales, to the backend systems that power the supply chain, any business that doesn’t keep up with technology will end up in the retail graveyard. Perhaps no company understands the diverse nature of consumers more than Ulta Beauty, where everything from different skin tones, ages, preferences, and styles all come into play. Remember, “beauty is in the eye of the beholder.”
For this episode of the Restless Ones, Jonathan sits with Mani Suri, CIO of Ulta Beauty, who believes the opportunity for his business doesn’t just rely on the abundance of products they offer (over 25,000) to meet the various customer demands, but the abundance of technology available for use – including computing power, storage, and connectivity. Mani believes these on-demand resources remove the “parking-lot” constraints from the retailer and leave only the far-reaching limits of his team’s imagination in the way of making the company’s and customers’ retail dreams come true.

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