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182: Creating Standard Operating Procedures that Actually Work with Kelli Segretto
Manage episode 380850140 series 2994153
Kandungan disediakan oleh Jordan Muela. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Jordan Muela atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.
Welcome Closers!
In this episode of Profitable Property Management, host Jordan talks with operations expert Kelli Segreto about her unique career journey and insights into multifamily vs single family management. They discuss best practices around creating standardized operating procedures, getting staff buy-in on new technology, building fee-capturing processes, and obtaining owner approvals. Kelli also provides perspective on useful versus overkill automation and the future of integrated property management software.
[00:01:00] Kelli shares her background starting in property management as a contractor
[00:02:30] Kelli compares single family versus multifamily management
[00:08:00] They discuss incentives and optimizing for resident experience
[00:16:15] Kelli talks about policies to drive owner-PM alignment
[00:21:15] Approaches for handling owner maintenance requests
[00:33:10] Kelli discusses the value of standardized, digitized processes
[00:44:00] Perspective on useful versus overkill automation
[00:55:30] Kelli shares her vision for integrated property management software
Kelli Segreto's website: https://ksegretto.com
We hope you enjoyed this episode! Be sure to subscribe on your favorite podcast platform to get new episodes as soon as they release.
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