How can business help solve society’s biggest challenges? Welcome to Series 3 of Take on Tomorrow, the award-winning podcast from PwC that examines the biggest problems facing society and the role business can—and should—play in solving them. This series, we’re welcoming broadcaster and journalist Femi Oke to the show. She joins podcaster and journalist Lizzie O’Leary, and together with industry innovators, tech trailblazers and visionary leaders from around the globe, they’ll explore timely ...
…
continue reading
Kandungan disediakan oleh Solid Gold Podcasts #BeHeard. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Solid Gold Podcasts #BeHeard atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.
Player FM - Aplikasi Podcast
Pergi ke luar talian dengan aplikasi Player FM !
Pergi ke luar talian dengan aplikasi Player FM !
#062 Is customer loyalty a mirage? — Michael Renzon
M4A•Laman utama episod
Manage episode 380142052 series 2702151
Kandungan disediakan oleh Solid Gold Podcasts #BeHeard. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Solid Gold Podcasts #BeHeard atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.
Do you truly understand your customers? How seamlessly and effectively are you integrating customer feedback into your operations and strategy? Are you measuring success in CX?
My guest on this week’s show is Michael Renzon. Mike is the CEO & co-Founder of inQuba which is a Customer Journey Management SaaS platform.
Mike has built multiple successful internet, technology, content and Customer Experience. He is an Endeavor Entrepreneur, and honestly one of the most intriguing minds I’ve ever had the pleasure of engaging.
I first met Mike on a ski trip with mates over a decade ago and was struck immediately by his monk-like disposition. He doesn’t speak often, but when he does he has a deeply thoughtful, zen-like impact on the room.
We’ve since collaborated on conferences and shared many deep conversations about work and life so it was only a matter of time before I convinced him to be on the show.
In this episode, we talk about customer experience, how thinking in the field of CX has evolved, and where we can expect it to go in future. inQuba's website · MikeStopforth.com · Connect with Mike on LinkedIn · Follow Mike on Twitter · 48h crisis communication consultancy
…
continue reading
My guest on this week’s show is Michael Renzon. Mike is the CEO & co-Founder of inQuba which is a Customer Journey Management SaaS platform.
Mike has built multiple successful internet, technology, content and Customer Experience. He is an Endeavor Entrepreneur, and honestly one of the most intriguing minds I’ve ever had the pleasure of engaging.
I first met Mike on a ski trip with mates over a decade ago and was struck immediately by his monk-like disposition. He doesn’t speak often, but when he does he has a deeply thoughtful, zen-like impact on the room.
We’ve since collaborated on conferences and shared many deep conversations about work and life so it was only a matter of time before I convinced him to be on the show.
In this episode, we talk about customer experience, how thinking in the field of CX has evolved, and where we can expect it to go in future. inQuba's website · MikeStopforth.com · Connect with Mike on LinkedIn · Follow Mike on Twitter · 48h crisis communication consultancy
66 episod
M4A•Laman utama episod
Manage episode 380142052 series 2702151
Kandungan disediakan oleh Solid Gold Podcasts #BeHeard. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Solid Gold Podcasts #BeHeard atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.
Do you truly understand your customers? How seamlessly and effectively are you integrating customer feedback into your operations and strategy? Are you measuring success in CX?
My guest on this week’s show is Michael Renzon. Mike is the CEO & co-Founder of inQuba which is a Customer Journey Management SaaS platform.
Mike has built multiple successful internet, technology, content and Customer Experience. He is an Endeavor Entrepreneur, and honestly one of the most intriguing minds I’ve ever had the pleasure of engaging.
I first met Mike on a ski trip with mates over a decade ago and was struck immediately by his monk-like disposition. He doesn’t speak often, but when he does he has a deeply thoughtful, zen-like impact on the room.
We’ve since collaborated on conferences and shared many deep conversations about work and life so it was only a matter of time before I convinced him to be on the show.
In this episode, we talk about customer experience, how thinking in the field of CX has evolved, and where we can expect it to go in future. inQuba's website · MikeStopforth.com · Connect with Mike on LinkedIn · Follow Mike on Twitter · 48h crisis communication consultancy
…
continue reading
My guest on this week’s show is Michael Renzon. Mike is the CEO & co-Founder of inQuba which is a Customer Journey Management SaaS platform.
Mike has built multiple successful internet, technology, content and Customer Experience. He is an Endeavor Entrepreneur, and honestly one of the most intriguing minds I’ve ever had the pleasure of engaging.
I first met Mike on a ski trip with mates over a decade ago and was struck immediately by his monk-like disposition. He doesn’t speak often, but when he does he has a deeply thoughtful, zen-like impact on the room.
We’ve since collaborated on conferences and shared many deep conversations about work and life so it was only a matter of time before I convinced him to be on the show.
In this episode, we talk about customer experience, how thinking in the field of CX has evolved, and where we can expect it to go in future. inQuba's website · MikeStopforth.com · Connect with Mike on LinkedIn · Follow Mike on Twitter · 48h crisis communication consultancy
66 episod
Semua episod
×Selamat datang ke Player FM
Player FM mengimbas laman-laman web bagi podcast berkualiti tinggi untuk anda nikmati sekarang. Ia merupakan aplikasi podcast terbaik dan berfungsi untuk Android, iPhone, dan web. Daftar untuk melaraskan langganan merentasi peranti.