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Treat Your Customers Well Instead of Bean Counting
Manage episode 435578790 series 3475491
Why should you, a small business owner, prioritize treating customers well instead of focusing solely on your bottom line? Thatâs what our favorite bookkeeping mensch, Paul Rosenblum, has been doing for over 2 decades. So on the 30th anniversary of the McDonald's Hot Coffee Case (yes, itâs been that long), heâs taking a look at what happened and what could have happened instead. Because as we all know, McDonaldâs had the money to keep this story from blowing up. So why did this happen? And, of course, how can knowing this help keep you grounded while navigating the tricky world of business?
đ Send Paul a text message. (add your email if you'd like a reply). https://www.buzzsprout.com/twilio/text_messages/2188873/open_sms
đ§ Podcast Production & Marketing Assistance: Coffeelike Media: https://www.coffeelikemedia.com/
đ° Newsletter: https://paulrosenblum.substack.com/
đ YouTube: https://www.youtube.com/@Bookkeepermensch
đ¸ Website: https://bookkeepermensch.com
đľ Music: SourceAudio: https://www.sourceaudio.com/
đ¨ Email: Bookkeepermensch@gmail.com
49 episod
Treat Your Customers Well Instead of Bean Counting
The (Not Boring) Boring Small Business Bookkeeping and Accounting Podcast
Manage episode 435578790 series 3475491
Why should you, a small business owner, prioritize treating customers well instead of focusing solely on your bottom line? Thatâs what our favorite bookkeeping mensch, Paul Rosenblum, has been doing for over 2 decades. So on the 30th anniversary of the McDonald's Hot Coffee Case (yes, itâs been that long), heâs taking a look at what happened and what could have happened instead. Because as we all know, McDonaldâs had the money to keep this story from blowing up. So why did this happen? And, of course, how can knowing this help keep you grounded while navigating the tricky world of business?
đ Send Paul a text message. (add your email if you'd like a reply). https://www.buzzsprout.com/twilio/text_messages/2188873/open_sms
đ§ Podcast Production & Marketing Assistance: Coffeelike Media: https://www.coffeelikemedia.com/
đ° Newsletter: https://paulrosenblum.substack.com/
đ YouTube: https://www.youtube.com/@Bookkeepermensch
đ¸ Website: https://bookkeepermensch.com
đľ Music: SourceAudio: https://www.sourceaudio.com/
đ¨ Email: Bookkeepermensch@gmail.com
49 episod
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