175. Why a Strong Communication Clause is Crucial for Service Providers (And What It Should Include)

The Legal Paige® Podcast

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Have you ever wondered how to handle a client who wants out of a contract just before a big event? Or what to do when a client gets upset over communication issues or ghosts you?

In this episode, I’m addressing a critical issue that many service-based business owners face: the enforcement and implications of communication clauses in your contracts. Using a real-life scenario from the TLP community, I’m breaking down the legal intricacies of handling client communication expectations, especially when a client attempts to claim a breach of contract. I explain what constitutes a material breach and offer practical advice on how to craft and enforce communication clauses that protect both parties.

Whether you’re a wedding planner, photographer, or other service provider, you won’t want to miss these valuable insights:

• The importance of communication clauses for response times and methods of communication, protecting both you and your client.
• Material vs. non-material breaches of contract and how they affect contract cancellations.
• Why you need to document communications and proof of notification for proper communication protocols.
• How to include broad language in contract communication clauses to cover exceptions like holidays or vacations.
• Implementing clear procedures for when a client ghosts you, including potential termination of their contract.

Does your current contract have your business protected and set up for success? Grab Your Contract Clause Checklist here or DM me the word 'Checklist' on Instagram and I will send it over.
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