#218: Let Them Say NO

The Joyful DVM Podcast: Empowering Veterinary Professionals

What happens when a client declines your veterinary recommendations? For many of us, their “no” sparks frustration, judgment, and even resentment. But what if that "no" isn’t actually a problem? In this episode, Dr. Cari Wise explores the deeper meaning behind client decisions, why we take them personally, and how shifting our mindset can reduce stress, build trust, and create a more positive veterinary experience.

What You’ll Learn in This Episode:

1️⃣ Why Client “No’s” Feel So Personal – Understand how external validation impacts your emotional response to client decisions.

2️⃣ The Role of Judgment in Veterinary Interactions – Learn how unconscious judgment—toward clients and yourself—creates unnecessary stress.

3️⃣ How to Communicate Without Pressure or Manipulation – Discover how small language changes can build trust and encourage client collaboration.

4️⃣ The True Role of a Veterinarian in the Care Cycle – Gain clarity on what is (and isn’t) your responsibility when offering medical recommendations.

5️⃣ How Letting Go of Control Reduces Burnout – Find out how detaching from client choices leads to a more sustainable and fulfilling veterinary career.

Key Takeaways:

✅ A client’s “no” is neutral—it’s only a problem if we attach judgment to it.

✅ Veterinary professionals often rely on external validation, making client decisions feel more personal than they actually are.

✅ The best way to advocate for pets is to present all options neutrally, allowing owners to make informed choices without pressure.

✅ Changing the way we communicate—avoiding phrases like “have to,” “need to,” and “should”—improves client trust and decision-making.

✅ When we stop taking responsibility for client decisions, we free ourselves from unnecessary guilt, frustration, and burnout.

Resources & Links:

1. Website: www.joyfuldvm.com
2. Linkedin: https://www.linkedin.com/company/18257625/
3. Instagram: www.instagram.com/joyfuldvm
4. Facebook: www.facebook.com/JoyfulDVM/

✨ If this episode resonated with you, share it with a fellow veterinary professional who might need to hear it!

Music Credit: Music by Lesfm from Pixabay