It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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Kandungan disediakan oleh The Internal Comms Podcast and AB Comm. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh The Internal Comms Podcast and AB Comm atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.
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Episode 70 – Reaching across the aisle
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Kandungan disediakan oleh The Internal Comms Podcast and AB Comm. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh The Internal Comms Podcast and AB Comm atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.
Shelby Scarbrough, author of 'Civility Rules! Creating a Purposeful Practice of Civility', shares her deep insight and experience ‘reaching across the aisle’ on episode 70 of The Internal Comms Podcast. Throughout an illustrious career at the White House and US State Department, Shelby honed her approach to tackling complex, high-stakes communication. In an increasingly polarised world, she is a champion of communicating civilly across the divide – be it social, cultural or political. In this thought-provoking episode, Shelby explains how she conducts herself around a core set of values and shares some useful advice for working alongside people of different creeds, races, cultures and experiences. Indeed, this conversation is a masterclass in what civility really means, why it’s crucial to communications, and how to practise it with purpose.
…
continue reading
123 episod
MP3•Laman utama episod
Manage episode 346517763 series 2501112
Kandungan disediakan oleh The Internal Comms Podcast and AB Comm. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh The Internal Comms Podcast and AB Comm atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.
Shelby Scarbrough, author of 'Civility Rules! Creating a Purposeful Practice of Civility', shares her deep insight and experience ‘reaching across the aisle’ on episode 70 of The Internal Comms Podcast. Throughout an illustrious career at the White House and US State Department, Shelby honed her approach to tackling complex, high-stakes communication. In an increasingly polarised world, she is a champion of communicating civilly across the divide – be it social, cultural or political. In this thought-provoking episode, Shelby explains how she conducts herself around a core set of values and shares some useful advice for working alongside people of different creeds, races, cultures and experiences. Indeed, this conversation is a masterclass in what civility really means, why it’s crucial to communications, and how to practise it with purpose.
…
continue reading
123 episod
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