Facing Microaggressions Head-On: Effective Strategies for Addressing Subtle Bias in the Workplace, by Jonathan H. Westover PhD

The HCL Review Podcast

Abstract: This article discusses strategies for constructively addressing microaggressions, which are subtle verbal, nonverbal, or environmental slights that communicate hostile or derogatory messages to marginalized groups in the workplace. Microaggressions undermine diversity and inclusion efforts and have negative consequences for targets' well-being and companies' productivity and legal liability. The article defines common types of microaggressions and explains why they are important to address. It then outlines factors targets should consider when deciding whether and how to respond, and provides research-backed strategies such as respectfully educating the aggressor, describing personal impact, inquiring about intent, addressing systemic issues, setting boundaries, or removing oneself from the situation. Examples are given of how different strategies could be applied in healthcare, technology, education, non-profit and government contexts. The conclusion emphasizes that addressing microaggressions requires both individual interpersonal skills and organizational support through policies and training.