Buillding A 'Go-To' Clinic: Creating A Clinic Culture That Attracts And Retains Top Therapists

The Go-To Physio

In this episode, Dave and Paddy discuss the importance of creating a clinic culture that attracts and retains top therapists. They emphasise the need to hire based on core values and the importance of good people skills in therapists. They also highlight the six components of culture: company vision, company values, beliefs, communication, accountability, and reward, recognition, and appreciation. The conversation also touches on the role of mentorship and training in attracting therapists, the need for clear expectations and support, and the importance of creating a culture of winning and success.

Key Takeaways

• Hire therapists based on core values and good people skills, not just clinical experience.

• Create a clear vision and communicate it to attract the right therapists.

• Provide mentorship and training opportunities to attract therapists who want to grow and learn.

• Set clear expectations and support therapists in achieving their goals.

• Create a culture of accountability and provide feedback to help therapists improve.

• Recognise and appreciate the achievements of therapists to foster loyalty and retention.

Chapters

00:00 Introduction and the Importance of Culture

02:19 Defining a Go-To Therapist

04:07 Hiring Based on Core Values and People Skills

06:11 Creating a Clear Vision and Values

08:44 Using Core Values as Screening Tools

13:30 Understanding and Meeting the Human Needs of Therapists

17:23 Developing People and Setting Expectations

19:07 Leading by Example and Building Trust

22:40 Accountability and Supporting Therapists

27:13 Recognizing and Appreciating Therapists' Success

31:04 Keeping Therapists Engaged and Motivated

Resources:

Free Head Physio Systems 6 Step Checklist: ⁠https://thegotophysio.com/checklist/⁠

Our Flagship ‘Go To’ Therapist Mentorship Program: ⁠https://thegotophysio.com/mentorship/⁠

Our Clinic Owner Business Mentorship Program: ⁠https://thegotophysio.com/business-mentorship/⁠

Happy Progressing Patients Book: ⁠https://thegotophysio.com/book/⁠

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