EP5: Elevate Your Practice: Topic 2 - The Art of Mastering Business Review with KPIs & Demographics with Joanne Scott - Dostine

The Focused View: Empowering Eye Care Professionals

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In this episode, Michael Nasser and Joanne Scott-Dostine, Opticare's Commercial Manager, delve into the critical yet often overlooked practice of conducting a business review. This Elevate Your Practice series episode explores the significance and impact of understanding KPIs and demographics in strategic decision-making.

During the conversation, Michael and Joanne tackled demographic shifts, fill rate, main KPIs for optical practice, and overall business approach. From real business examples to key demographic information, this episode will help you master the art of business review and support your career and business growth.

Joanne Scott Dostine is a successful coach and operations leader with 30 years of experience across all retail and clinical business areas. She believes that her success lies in her ability to build great relationships, improve team culture, see patterns in numbers and strategic thinking to grow results. Joanne has an MBA from the Australian Institute of Business and a Master's in Corporate Finances, Managing Change, Project Management, and Strategic Human Resource Development.

Key Topics with Timestamps:

1:48 - Start analysing the business

2:59 - Understanding the fill rate

4:21 - Key information to consider for business review

6:22 - KPIs and why they are important

9:38 - Main KPIs for Optical practice needs to consider

11:41 - Difference in the practice management system

12:57 - Information to look at for new practice

14:42 - KPIs as a baseline starting point to set goals and build an action plan

16:20 - Identifying demographics, how to obtain and use it

24:23 - Things to focus on and take action

25:26 - Embracing KPI's success and growth

Mentioned Resources:

ProVision

Episode Suggestion: EP4: Elevate Your Practice Series: Topic 1- Identifying the Point of Difference in Optometry Practice with Joanne Scott-Dostine

Connect with Joanne Scott-Dostine:

LinkedIn: https://www.linkedin.com/in/joanne-scott-dostine-144297152/

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