How Generative AI Impacts The Way Software Is Built The Dojo.live Show / Interviews With Visionaries Shaping Travel Tech podcast

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Breaking the Mold: Why Hospitality PMS Needs a New Playbook 36:32

10 hours ago36:32

36:32

Is the all-in-one vs. hub-and-spoke debate holding hospitality back? Exploring a new way forward for PMS technology. After 10 years in hotel operations at branded and independent hotels in Washington, D.C., Josh Graham transitioned to technology at TravelClick. Over 13 years, he held a number of senior sales, marketing, and go-to-market roles, working with CRS, Business Intelligence, and e-commerce/digital marketing. In his final role, he served as Regional VP for their guest management/CRM product. Following TravelClick’s acquisition by Amadeus in 2018, Josh joined Revenue Analytics in 2020 to help launch their RMS solution, N2Pricing. After roles at Salesforce in their Travel and Hospitality unit and FLYR for Hospitality, Josh found his home at Cloudbeds . As Head of Market Development for North America, he drives market awareness and introduces Cloudbeds to new hotelier segments.…

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Bridging Sectors: Lessons in Hospitality from Hotels to Holiday Parks 35:12

4 days ago35:12

35:12

How can holiday parks and hotels learn from each other’s operational strategies to boost efficiency, guest satisfaction, and revenue performance? Siggi Schrot is the Vice President of Sales for the Europe, Middle East, and Africa (EMEA) region at RMS . With extensive experience in hospitality software and a passion for the industry, he collaborates closely with partners across EMEA to drive adoption of the RMS platform and expand its markets presence.…

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Beyond RevPAR: Transforming Hospitality Through Guest-Centric Revenue Strategies 41:45

5 days ago41:45

41:45

How can hospitality businesses bridge the 'Aspiration-Reality Gap' to unlock Revenue per Available Guest (RevPAG) and drive profitability beyond room revenue? Terrie O’Hanlon serves as Chief Marketing Officer and is responsible for strategies and programs to support global revenue growth, brand awareness and market leadership for Agilysys . Terrie is a technology marketing veteran having served as Chief Marketing Officer for publicly traded, venture backed and privately held companies in both established and emerging markets across a variety of sectors including enterprise SaaS applications, supply chain, financial ecommerce, retail, healthcare, payments, business intelligence and cybersecurity.…

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PMS: The Heart of the Hospitality Operating Environment 33:36

6 days ago33:36

33:36

While the PMS is the heart of your tech, it works even better when connected to the rest of the ecosystem, enabling experiences with data. Jeff Bzdawka , a C-Suite Executive with 30+ years in hospitality technology, excels in innovation, team scaling, and organizational transformation. His leadership roles include President of Hapi , CEO at Knowland, SVP at Hyatt Hotels, and COO of TravelClick, with board positions at Evention and BirchStreet Systems. Additionally, Jeff is currently on AHLA’s HTNG T100 Leadership Team and was recently inducted into HFTP’s International Technology Hall of Fame. Having experienced both the brand side and the technology side of the industry, Jeff shares in this dojo.live episode how he’s seen PMS systems evolve, how we can better leverage PMS data to create memorable guest experiences, and why he believes data is both the differentiator and the enabler in hospitality.…

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Building for Hoteliers: The Art of Simple, Smart PMS Technology 34:28

13 days ago34:28

34:28

How can the right PMS technology reduce training time, improve efficiency, and ease hotel operations? Charlie Green was a founding member of the leadership team at SkyTouch Technology . He recently celebrated his 35th year in hospitality with 25 of those in the hotel technology arena. He is focused on understanding the needs and challenges that hotel operators experience and bringing innovative solutions to the market. Check out the SkyTouch Technology Blog for industry trends and practical tips to help hoteliers grow and sustain their operations.…

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La experiencia del huésped como prioridad: Soluciones para hoteles exitosos 26:51

26 days ago26:51

26:51

¿Cómo puede la tecnología transformar la experiencia del huésped y convertirla en el motor del éxito para los hoteles? Irving es un experto en tecnología con más de 12 años de experiencia en el desarrollo de sistemas turísticos. Egresado de Ingeniería en Telemática por la Universidad del Caribe, ha dedicado su carrera a transformar la industria hotelera a través de soluciones innovadoras y eficientes. Bajo su dirección tecnológica, Zavia ERP se ha consolidado como un referente en el mercado hotelero en México, ofreciendo soluciones en la nube que hoy son utilizadas por hoteles en destinos clave como Cancún, Tulum, Playa del Carmen y otras regiones de México y América Latina.…

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La experiencia del huésped como prioridad: Soluciones para hoteles exitosos 26:51

26 days ago26:51

26:51

¿Cómo puede la tecnología transformar la experiencia del huésped y convertirla en el motor del éxito para los hoteles? Con Irving Sulub, CTO @ Zavia ERP

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AI-Powered Revenue:The Next Era of Hospitality Strategy 42:55

5 weeks ago42:55

42:55

How will AI and data-driven strategies shape the future of revenue management in hospitality? Alex Barros is a seasoned expert in revenue management and hospitality technology, with a strong focus on AI-driven decision-making and sustainable profitability. Alex has been working in travel tech playing a key role in shaping innovative solutions that help hotels maximize profits and revenue while enhancing guest experiences. With years of experience in the industry, Alex is passionate about leveraging data, automation, guest experience and predictive analytics to drive smarter pricing and distribution strategies. Alex works with BEONx , Hotelverse and Be Safe.…

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Hotel Benchmarking with STR: Exploring Performance Beyond Top-line Data 31:38

5 weeks ago31:38

31:38

How can analyzing data at different levels - comp set, country, or class - help revenue managers uncover the full story behind hotel numbers and drive collaboration across departments? Claudia Alvarado is a leading data analytics expert in the hospitality industry, with nearly a decade of experience driving business growth through data-driven insights at STR . As a Senior Analytics Manager for the Financial Performance team, Claudia leverages her expertise in statistical analysis, data visualization and forecasting to inform strategic decisions. A frequent speaker at industry conferences and university lectures, Claudia is also a prolific researcher and author with numerous research projects and publications to her name.…

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Not Just Rooms: The Secrets to Total Hotel Profitability 31:11

5 weeks ago31:11

31:11

From late check-outs to daytime cabanas - how can hotels turn every touchpoint into a revenue opportunity? Matt Benn is a seasoned expert in digital marketing and hospitality retailing, with a strong background in media and advertising. He has helped numerous hotels optimize their digital strategies to attract more guests, increase conversions, and drive direct bookings. His expertise now centers on innovative retailing approaches that enhance the booking journey, creating seamless experiences that maximize revenue and guest engagement.…

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Revenue Marketing with Cloudbeds: Smarter Pricing, Better Promotions 40:52

6 weeks ago40:52

40:52

How can Causal AI help hotels optimize pricing and promotions? Nikhil Shah Head of Data Science / LinkedIn Nikhil is a mathematician, AI researcher, and entrepreneur who heads Data Science at Cloudbeds. He studied Mathematics at Cambridge and Computational Optimization for his doctorate at Imperial College, spinning out Hotel Cloud (hospitality tech for revenue management) and S-Cube (energy tech for optimizing high-stakes drilling decisions). He has numerous published papers and two granted U.S. patents through the successful commercialization of his algorithms. Josh Graham Head of Market Development / LinkedIn After 10 years in hotel operations at branded and independent hotels in Washington, D.C., Josh transitioned to technology at TravelClick. Over 13 years, he held a number of senior sales, marketing, and go-to-market roles, working with CRS, Business Intelligence, and e-commerce/digital marketing. In his final role, he served as Regional VP for their guest management/CRM product. Following TravelClick’s acquisition by Amadeus in 2018, Josh joined Revenue Analytics in 2020 to help launch their RMS solution, N2Pricing. After roles at Salesforce in their Travel and Hospitality unit and FLYR for Hospitality, Josh found his home at Cloudbeds. As Head of Market Development for North America, he drives market awareness and introduces Cloudbeds to new hotelier segments.…

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What Today’s Revenue Teams Need: Classic, with a Twist 26:59

6 weeks ago26:59

26:59

The core principles of Revenue Management haven’t changed, but the needs of modern Revenue Management teams certainly have. How does our technology need to evolve in order to keep up and adequately support them? Tess McGoldrick is the Senior Vice President for the Travel & Hospitality vertical at Revenue Analytics . In this role, she leads cross-functional teams to develop high-impact products that provide revenue growth for her customers. Having started her career at Revenue Analytics, Tess developed an expertise in Revenue Management from the best in the business. Tess’ experience includes ensuring client satisfaction is achieved with all product implementations, from business process improvements to forecast predictions to actionable pricing recommendations. She drives the vision for the following products: N2Pricing (Hospitality), FareVantage (Passenger Rail), and SeniorPricing (Senior Assisted Living), as well as the implementation & ongoing customer success for these customers. Prior to joining Revenue Analytics, Tess graduated from the Goizueta Business School at Emory University with a BBA concentration in Strategy & Management Consulting and Accounting.…

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Winning Group Business Strategies: Rethinking RFPs and Instant Booking for Maximum Revenue 38:34

7 weeks ago38:34

38:34

How can hotels shift from reactive RFP management to proactive revenue capture with automation and instant booking? As a hospitality veteran with more than three decades of experience in hotel operations, sales and revenue management, Kristi White has a pulse on the needs of the meetings and events business. She brings a wealth of knowledge and experience to her role as Vice President of Reporting, Data and Analytics at Groups360 , including expertise in hotel sales, marketing, revenue management and electronic distribution. White has advised hundreds of hotels around the world on their business strategy, improving hotel performance and overall profitability. As a recognized guru in her field, she is a published expert in Hospitality and a frequent speaker on group sales, revenue management, and distribution at industry conferences and hospitality schools. She was a founding member of the Board of Directors for the HSMAI Revenue Management Special Interest Group. Currently, she serves on the HSMAI Sales Advisory Board.…

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How Data Literacy is Transforming Hospitality Operations 45:03

7 weeks ago45:03

45:03

How is AI-powered data engagement, driven by GPT and LLMs, transforming revenue management from a technical skill into a universal language? A seasoned business and technology visionary, Alan Young is the VP, Hospitality Strategy for Infor . He is recognized for his provocative insight into how emerging technology impacts industries and how leaders can better connect with their customers and employees for sustained growth. Alan also sits on several hotel and travel technology advisory boards and is known for his ability to turn difficult concepts into easy-to-understand ideas that drive meaningful outcomes and actions. He is a respected thought-leader, battle-tested consultant, mentor, and sought-after keynote speaker on the topics of business strategy, growth, transformation, and innovation. Alan focuses on increasing business awareness and believes that everything hinges on the power of communication and effective storytelling.…

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Revenue Reimagined: 5 Predictions Shaping Hospitality in 2025 26:52

7 weeks ago26:52

26:52

How is RMS innovation redefining guest experiences, ancillary revenue, and AI-driven decision-making? Olga Tolle-Rodrigues leads global partnership development for IDeaS . She has a track record of serving organizations and deploying technologies and initiatives internationally through global alliances and channels. She is passionate about delivering business growth through a superior customer and partner experience and adoption as well as financial management and analysis that supports decision-making in fast-paced and innovative environments. Download IDeaS “5 Predictions That Will Shape Hospitality in 2025” Whitepaper Here .…

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How Generative AI Impacts the Way Software Is Built