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19: Handling Confrontation With Communication & Body Language
Manage episode 380910502 series 3488629
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Communication is essential to anyone in life, but especially important to business owners or anyone who serves others. Inevitably, confrontations will also occur in our business lives and we need to know what communication methods can best diffuse and ultimately resolve a confrontation. That's what I'm discussing in today's episode.
Here are the topics for this episode:
1) My specific steps for handling confrontations
2) How to better your communication methods for the best outcome
3) Client Consultations and the importance of quality communication
4) How to bring empathy into your communication
5) How to dig deeper to find out the WHY behind a client's request
6) My #1 technique for solving communication issues
7) Being a chameleon of communicating
8) Non-verbal communication methods & how to understand them
So listen up! It's time to talk about effective communication methods!
π For all things John: www.johnmcclain.co
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