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The CX Podcast: Mary Tomasso on the Importance of Conversational Design
Manage episode 313064710 series 3257631
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Conversational Design is a relatively new expertise in the CX world, but a critical one for companies who are using automation. We spoke with Mary about the importance of designing the conversation with the customer, and how it can help make chatbots deliver on their promise (and turn a little more human-like).
3 episod
Kongsi
