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The Art of Building Enduring Relationships!
Manage episode 472281378 series 3296019
Kandungan disediakan oleh josephmichelli. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh josephmichelli atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.
In this episode of the Customer Experience Bus podcast, Joseph Michelli welcomes Dana Klein, the CEO and founder of Klein Strategies, to explore how brands can build lasting relationships with customers through empathetic engagement and elevated service. Dana shares valuable insights into designing seamless customer journeys, tackling service breakdowns with grace, and fostering loyalty by elevating the post-transaction experience. Listeners will gain practical strategies for empowering teams, leveraging data for personalized service, and ensuring every customer touchpoint reflects genuine care. Whether you're looking to refine your service recovery process, enhance team training, or deepen customer trust, Dana’s real-world examples and actionable advice will guide you. If you're committed to driving customer retention, referrals, and satisfaction, this episode is a must-listen. Tune in to learn how strategic and authentic service can turn everyday transactions into lasting relationships. Hop on the bus and discover the tools to craft unforgettable customer experiences!
To learn more from Dana:
Visit His Website: www.klein-strategies.com
Contact Him via Email: dana@klein-strategies.com
Connect on LinkedIn: https://www.linkedin.com/in/dana-klein57/
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