It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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10. How marketing can drive the technology agenda with Andrew Campbell
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Kandungan disediakan oleh The ClickZ Digital Marketing Podcast. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh The ClickZ Digital Marketing Podcast atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.
In Episode 10 I talk to Andrew Campbell about customer relationship marketing, and hear how marketers can harness the latest technology to continually improve the customer experience. Marketers should be obsessed with customer data. It is the raw material for generating insights into what the customer is thinking. The modern marketer has an incredible opportunity to understand their customer at a level of detail that has never previously been possible, across all parts of the customer journey. But in order to collect and use this data they require technology. Marketing has always been a champion of new technology within an organisation, but the scale of the task and the opportunity it presents means that marketers are now driving the adoption of ever more complex, pan-organisation technology stacks. Marketers must now be both technical and creative, data-focused and highly collaborative.
…
continue reading
33 episod
MP3•Laman utama episod
Manage episode 309981405 series 3027283
Kandungan disediakan oleh The ClickZ Digital Marketing Podcast. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh The ClickZ Digital Marketing Podcast atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.
In Episode 10 I talk to Andrew Campbell about customer relationship marketing, and hear how marketers can harness the latest technology to continually improve the customer experience. Marketers should be obsessed with customer data. It is the raw material for generating insights into what the customer is thinking. The modern marketer has an incredible opportunity to understand their customer at a level of detail that has never previously been possible, across all parts of the customer journey. But in order to collect and use this data they require technology. Marketing has always been a champion of new technology within an organisation, but the scale of the task and the opportunity it presents means that marketers are now driving the adoption of ever more complex, pan-organisation technology stacks. Marketers must now be both technical and creative, data-focused and highly collaborative.
…
continue reading
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