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Kandungan disediakan oleh Jeanne Bliss. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Jeanne Bliss atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.
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The Importance of Taking a Phased Approach to Improving Customer Experience in Healthcare

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Manage episode 299320833 series 1280819
Kandungan disediakan oleh Jeanne Bliss. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Jeanne Bliss atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.

"At the end of the day, what we realize is, we all unite under the same thing, which is to drive the customer experience, get the patient what they need,” says Corrie Quaranto, Vice President of Northwell Health, regarding a patient-focused experience at their facilities.

In my discussion with Corrie, we discuss how Northwell has been taking the time to focus on customer care in a way that reduces stress and confusion for the patient during their healthcare experience, especially when it comes to the billing and financial responsibility.

  continue reading

247 episod

Artwork
iconKongsi
 
Manage episode 299320833 series 1280819
Kandungan disediakan oleh Jeanne Bliss. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Jeanne Bliss atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.

"At the end of the day, what we realize is, we all unite under the same thing, which is to drive the customer experience, get the patient what they need,” says Corrie Quaranto, Vice President of Northwell Health, regarding a patient-focused experience at their facilities.

In my discussion with Corrie, we discuss how Northwell has been taking the time to focus on customer care in a way that reduces stress and confusion for the patient during their healthcare experience, especially when it comes to the billing and financial responsibility.

  continue reading

247 episod

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