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Life Experiences: Helping Parents Navigate the Challenges of Early Childhood
Manage episode 375616299 series 2910996
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As detailed in the President's Management Agenda and Executive Order 14058, a major priority of the current administration has been to improve government service delivery to the American public. The challenges of receiving federal benefits have been well-documented - from confusing paper applications to unclear responsibilities between multiple federal agencies - and so a reform effort is underway to make service delivery faster, more effective, and more human-centered than ever before.
Out of this effort has grown the Life Experiences Project - a framework that focuses on the major life events where Americans have the greatest need to interface with the federal government to help them navigate these challenging moments. These are make-or-break opportunities where a positive experience accessing services will do a world of good, but a bad experience can be ruinous.
In this miniseries, The Buzz will be exploring the five major life experiences that CX teams from the US Digital Service focused on as a part of this project in collaboration with their agency partners.
This week, we're kicking things off by looking at how new parents interact with the federal government to help them handle the trials and joys of having a child. We're joined by OMB's Federal Customer Experience Lead Amira Boland to introduce us to the framework, as well as Maya Mechenbier, the Birth and Early Childhood Project Lead from the US Digital Service.
Resources:
Having a Child and Early Childhood Overview at Performance.gov
Join the team at USDS!
Executive Order 14058 on Customer Experience
The Biden-Harris Management Agenda
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Intro/Outro Music: Focal Point/Young Community
Courtesy of Epidemic Sound
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