))
Delivering exceptional customer experience at leading UK brands with Nick Macfarlane
Manage episode 386588883 series 3482794
Kandungan disediakan oleh Mention Me. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Mention Me atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.
In this episode we spoke with Nick Macfarline, a Customer Experience Leader who’s previous companies include Sky, Vodafone and Cazoo.
Nick shared his 5 step approach to achieving great customer experience from his time working at some of the UK's biggest companies.
During our chat, Nick also discussed some of the biggest challenges facing CX teams today and how customer advocacy is vital in helping to overcome these.
Hosted by Ausha. See ausha.co/privacy-policy for more information.
61 episod
Kongsi
