Quality Control For Your Employees (Part 2)

The Business Behind Small Business

#41. We've talked about quality control for your customer (see episode #39), now let's talk about quality control for your employees! How can you measure the quality of your employees, making sure they are happy and likely to stay; that they are also making clients happy and likely to stay or come back, and do all of this while your company grows? Sevana and Tiffany give you the how-to's build quality control for your employees into your operations.

References:

Harvard Business Review: https://hbr.org/1975/07/quality-control-in-a-service-business

Famous Example -

Marriott (see Harvard Business Review link above)
McDonalds https://www.linkedin.com/pulse/how-did-mcdonalds-build-its-sustainable-competitive-advantage-m-m/

Tools -

HubSpot
Process Street
Google Tables

Books -

EMyth
Built to Sell
Work The System
List of Books:

https://asq.org/blog/2015/01/top-8-books-every-quality-professional-should-read/

https://www.skymark.com/resources/biblio.asp

Advice -

Make the time to work ON your business.

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About BBSB -

We are two business owners with two very different perspectives on building business, and the business behind that in order to achieve your goals. One of us built to sell, and will continue on the serial entrepreneur path, which means your focus and drive should include very particular tools and tips in order to achieve your goal. The other, is building a generational business, one that can go on long after she’s let go of the wheel. This type of business also requires very specific tools and platforms to achieve this goal. Both women have been successful in their own right, but in honesty - haven’t scratched the surface!

Sponsorship Opportunities -
[e-mail]

Website -
https://www.thebusinessbehindsmallbusiness.com
Disclaimer -

We are NOT licensed financial experts, nor do we give financial advice. Anything we share with you here on our podcast, whether it be a personal experience or submission, or advice/tips that have worked for us, or that we believe would work for you should not be viewed as either financial, business, or tax advice. We ask for you to do your research, have open and honest conversations with your company’s own support providers and make decisions based upon that. Throughout this broadcast we will share our knowledge and give suggestions and hope you will receive them as part of your overall research to better your own company.