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Episode 11: United Airlines, Public Relations and the Power of Social Media
Manage episode 309678889 series 3027592
Kandungan disediakan oleh Ken Jenkins. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Ken Jenkins atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.
Ken offers an inside look into United Airlines’ recent situation involving a viral video of a passenger being forcibly removed from an aircraft and the impact of social media and the airlines own response to the situation. Ken invites Jeff Crilley, President and CEO of Real News PR, into the studio to analyze United’s response to the incident and discuss the PR backlash that followed United’s response.
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