830: 3 Steps to Elevate Your Patient’s Experience – Heather Crockett

The Best Practices Show with Kirk Behrendt

830: 3 Steps to Elevate Your Patient’s Experience – Heather Crockett

People buy things they want — not what they need! So, how do you make patients want your dentistry? One way is with a fantastic patient experience. To help you “wow” your new, existing, and future patients, Kirk Behrendt brings back Heather Crockett, one of ACT’s amazing coaches, with three steps to make your patients feel heard, valued, and understood. To learn how to make your practice the best dental home, listen to Episode 830 of The Best Practices Show!

Learn More About Heather:

• Send Heather an email: [e-mail]
• Join Heather on Facebook: https://www.facebook.com/heather.r.crockett
• Follow Heather on ACT’s Instagram: https://www.instagram.com/actdental
• Send Gina an email: [e-mail]
• Email the ACT Team for their free tools and resources: [e-mail]

More Helpful Links for a Better Practice & a Better Life:

• Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen
• Join The Best Practices Association: https://www.actdental.com/bpa
• Join ACT’s To The Top Study Club: https://www.actdental.com/ttt
• See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event
• Get The Best Practices Magazine for free: https://www.actdental.com/magazine
• Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218

Episode Resources:

• Watch the video version of Episode 830: https://www.youtube.com/@actdental/videos

Main Takeaways:

• You will sell more dentistry with your ears than your mouth. Start listening more!
• Find out what motivates your patients by asking them open-ended questions.
• Create a system to identify and document your patients’ goals and values.
• Be confident in what you do, your verbal skills, and storytelling skills.
• Learn how to slow down and truly connect with your patients.

Snippets:

0:00 Introduction.

1:28 Why this is an important topic.

3:28 Identify your patients’ goals and values.

8:48 Practice your verbal skills.

15:21 Practice your storytelling skills.

17:15 Learn how to connect.

20:24 Talk less, listen more.

31:12 Slow things down.

36:02 Final takeaways.

Heather Crockett Bio:

Heather Crockett is a Lead Practice Coach who finds joy in not only improving practices but improving the lives of those she coaches as well. With over 20 years of combined experience in assisting, office management, and clinical dental hygiene, her awareness supports many aspects of the practice setting.

Heather received her dental hygiene degree from the Utah College of Dental Hygiene in 2008. Networking in the dental community comes easy to her, and she loves to connect with like-minded colleagues on social media. Heather enjoys both attending and presenting continuing education to expand her knowledge and learn from her friends and colleagues.

She enjoys hanging out with her husband, three sons, and their dog, Moki, scrolling through social media, watching football, and traveling.