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Measuring Progress: Key Metrics for Your Veterinary Business
Manage episode 394309989 series 3507743
Kandungan disediakan oleh Dr. Ivan Zak and Dr. Gerardo Poli, Dr. Ivan Zak, and Dr. Gerardo Poli. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Dr. Ivan Zak and Dr. Gerardo Poli, Dr. Ivan Zak, and Dr. Gerardo Poli atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.
What's on the Bark Side this week?
Dr. Poli and Dr. Zak talk about the balanced scorecard approach for measuring veterinary business success and growth. They introduce this concept, which focuses on five key areas for holistic business growth: team development, innovation, business operations, patient care, and client experience. The conversation also highlights the importance of metrics beyond finances, such as Google reviews for customer satisfaction and real-time feedback for team engagement.
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