#661: Creating a world-class student experience with Mike Milliron, IMG Academy

The Agile Brand with Greg Kihlström®

We are recording live at Qualtrics X4 in Salt Lake City and seeing and hearing all about how to create and enable amazing customer experiences.

If the student experience is the heart of a world-class academy, what happens when you realize there is room for improvement—and what do you do about it?

Today’s guest is Mike Milliron, Chief Operating Officer at IMG Academy Campus. Mike has played a key role in reimagining and transforming the student experience at IMG Academy, aligning student and employee experiences to create a seamless, enriching environment for everyone on campus. We’re going to dive into how they integrated feedback loops, broke down internal barriers, and shifted the entire campus culture toward an experience-first approach.

RESOURCES

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Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom

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