Avis’ Ravi Simhambhatla on AI, Dynamic Pricing, and Transforming Customer Experience

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

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Unlocking Your Hidden Genius: How to Harness Your Innate Talents with Betsy Wills & Alex Ellison | Ep. 289 32:08

22 days ago32:08

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Did you know there’s an actual science to uncovering your hidden genius? It’s not about filling out a “dream job” worksheet—it’s about understanding how your brain is wired, identifying your natural aptitudes, and using them to thrive. This isn’t just a self-discovery exercise. It’s a game-changer for your career, your relationships, and how you show up in the world. Betsy Wills and Alex Ellison are redefining how we approach career discovery, proving that finding the right path isn’t just about landing a job—it’s about creating a life that aligns with who you actually are. ✅ Betsy Wills – Cofounder of YouScience, a groundbreaking psychometric assessment platform reshaping how we understand our talents. She’s also the Director of Marketing & Branding at Diversified Trust and a frequent lecturer at Vanderbilt University and NYU’s Stern School of Business. ✅ Alex Ellison – Founder of Throughline Guidance, a global college and career counseling practice. She’s a sought-after writer, speaker, and expert in college readiness and career development. ✅ Together, they co-authored Your Hidden Genius: The Science-Backed Strategy to Uncovering and Harnessing Your Innate Talents. Discovering your hidden genius isn’t just about career success—it’s about tapping into what makes you, you . Connect with Betsy & Alex: Website (Free Downloads): www.yourhiddengenius.com Book: https://www.harpercollins.com/products/your-hidden-genius-elizabeth-m-willsalexandra-ellison Related Podcast Episodes: How To Be You, But Better with Olga Khazan | 288 Finding Purpose Through Human Design with Emma Dunwoody | 228 195 / Finding (And Using) Your Voice with Amy Green Smith Share the Love: If you found this episode insightful, please share it with a friend, tag us on social media, and leave a review on your favorite podcast platform! 🔗 Subscribe & Review: Apple Podcasts | Spotify | Amazon Music…

about a year ago 33:58

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921: Picking up a rental car is often the final step in a traveler’s journey, making it a pivotal moment where technology can transform the customer’s overall experience. In this episode of Technovation, host Peter High interviews Ravi Simhambhatla, Executive Vice President and Chief Digital and Innovation Officer at Avis Budget Group, about his approach to driving digital transformation and customer-centric innovation within a global car rental company. Ravi shares how he and his team are enhancing every touchpoint of the customer journey through AI-driven self-service tools, dynamic pricing, and real-time personalization.

Highlights include:

Customer-Centric Digital Transformation: Ravi discusses the modernization efforts underway at Avis Budget Group, including a focus on cloud migration and the integration of AI to create frictionless customer experiences.
Dynamic Pricing and Personalization: Using data-driven insights, Avis Budget Group tailors offers to individual customer profiles, aiming to maximize satisfaction and optimize revenue through strategic dynamic pricing.
Generative AI in Operations: Ravi describes how AI-based damage detection and chatbots for customer support improve efficiency and transparency, reducing customer disputes and response times.
Autonomous Vehicles and Future Innovation: Ravi shares his vision for autonomous vehicles in car rentals, detailing a future where customers can seamlessly locate and receive their vehicles upon arrival at airports, further enhancing convenience.
Employee Enablement: Emphasizing the value of frontline employees, Ravi highlights efforts to equip staff with tools that enhance their ability to serve customers efficiently, ensuring customer satisfaction from arrival to vehicle return.

304 episod

#Tech #MBA #Business #Metis Strategy #News #Tech News #Artificial Intelligence

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

Avis’ Ravi Simhambhatla on AI, Dynamic Pricing, and Transforming Customer Experience

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

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published about a year ago

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MP3•Laman utama episod

Highlights include:

Customer-Centric Digital Transformation: Ravi discusses the modernization efforts underway at Avis Budget Group, including a focus on cloud migration and the integration of AI to create frictionless customer experiences.
Dynamic Pricing and Personalization: Using data-driven insights, Avis Budget Group tailors offers to individual customer profiles, aiming to maximize satisfaction and optimize revenue through strategic dynamic pricing.
Generative AI in Operations: Ravi describes how AI-based damage detection and chatbots for customer support improve efficiency and transparency, reducing customer disputes and response times.
Autonomous Vehicles and Future Innovation: Ravi shares his vision for autonomous vehicles in car rentals, detailing a future where customers can seamlessly locate and receive their vehicles upon arrival at airports, further enhancing convenience.
Employee Enablement: Emphasizing the value of frontline employees, Ravi highlights efforts to equip staff with tools that enhance their ability to serve customers efficiently, ensuring customer satisfaction from arrival to vehicle return.

304 episod

#Tech #MBA #Business #Metis Strategy #News #Tech News #Artificial Intelligence

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Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

1
Caterpillar CIO Jamie Engstrom on AI, Data Strategy, and the Future of Smart Manufacturing 26:25

8 hours ago26:25

26:25

964: Caterpillar is celebrating 100 years of innovation—and it’s just getting started. In this episode of Technovation , host Peter High welcomes Jamie Engstrom , CIO and SVP of IT at Caterpillar, to discuss how the industrial giant is evolving through data strategy, digital transformation, and customer-centric innovation. Jamie shares her insights on leading a global IT organization of 2,200 professionals, the company’s customer-back mindset, and how Caterpillar leverages AI, telematics, and real-time analytics to support over 4 million connected assets across the globe. From smart manufacturing to supply chain modernization and condition monitoring systems, Jamie explores how Caterpillar is shaping the next century of industrial excellence. Key topics include : Caterpillar’s enterprise-wide data strategy and AI integration The role of IT in supporting 1.5M+ connected machines Supply chain optimization with predictive analytics Strategic CIO-CDO collaboration and leadership development Creating a sustainable future through smart infrastructure…

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

1
Hertz CIO Tim Langley-Hawthorne on Cloud, AI, and Reinventing the Rental Car Experience 34:41

3 days ago34:41

34:41

Hertz CIO Tim Langley-Hawthorne joins Peter High on Technovation to share how he’s modernizing a $9B global fleet operation through AI, cloud, and a product-first mindset. Since joining post-COVID, Tim has sunset Hertz’s data centers, scaled AWS infrastructure, launched a consumer+fleet product org, and embedded AI from customer chat to tire inspections. He explains why he rejected a centralized AI model, the power of grassroots innovation, and why partnerships with firms like Palantir and Amadeus are accelerating results. This episode is packed with real-world digital transformation strategies from a high-stakes, asset-heavy enterprise. Highlights include: Product Operating Model: Merged consumer and fleet tech under dual product strategy. AI in Action: How decentralized AI is enhancing CX, fleet, and operational speed. Fleet Optimization: Partnership with Palantir to keep cars rented and moving. Post-COVID Reset: Lessons in fleet lifecycle economics and demand response. Culture Change: Infusing big tech talent with long-tenured ops veterans.…

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

1
Aflac CIO Shelia Anderson on AI-Driven Integration and the Unified Group Strategy 25:19

7 days ago25:19

25:19

A unified customer experience helps companies deliver consistency, build trust, and reduce friction across their offerings making it easier for customers to engage, buy, and stay loyal. That’s why Aflac is investing in a unified group strategy consolidating acquired products into a seamless, integrated experience across dental, vision, disability, and more. In this episode of Technovation, Peter High interviews Shelia Anderson, EVP and CIO of Aflac, and speaks with her about the company’s strategy for transforming IT from a fragmented, acquisition-heavy operation into a centralized, data-driven engine for business value. She outlines how Aflac avoided a costly cloud migration misstep, refocused its data and AI capabilities, and aligned talent strategy with architectural goals. Her approach to innovation is pragmatic and powerful: tie everything to business priorities and know your why. Highlights include: AI at Scale: Legacy ML driving value in claims; GenAI mapped to entire insurance lifecycle Talent Shift: Reducing third-party reliance and redefining internal job architecture Unified Group Strategy: Streamlined digital experience across acquired businesses Smart Cloud Strategy: Focused migration driven by value, not hype Innovation Alignment: Hatch Lab and GenAI tied to Aflac’s top goals…

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

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Optimizing Supply Chains and E-commerce: Inside PriceSmart’s Tech Evolution with CIO Wayne Sadin 52:18

10 days ago52:18

52:18

What does it take to digitally transform a $5B retail giant across 13 countries? In this episode of Technovation , Peter High sits down with Wayne Sadin, Chief Information Officer of PriceSmart, the largest membership-based warehouse club chain in Central America, the Caribbean, and Colombia. With a tech leadership career spanning over 40 years, Wayne shares how he’s orchestrating a sweeping modernization of PriceSmart’s legacy systems—moving from 1980s green screens to a real-time, AI-ready infrastructure. He outlines how embedding IT within the business, redefining budgeting to drive alignment, and creating cross-functional collaboration have helped accelerate transformation in a complex, multi-market environment. Wayne also explores: The evolution from Excel silos to integrated digital retailing Enabling e-commerce, B2B, and in-club experiences simultaneously Building sustainable operations and community impact through technology Why legacy retailers must act now to stay relevant in an Amazon-era economy…

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

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Palantir CIO Jim Siders on Leading a Hyper-Efficient IT Organization 38:53

14 days ago38:53

38:53

How does Palantir, a $3.7 billion data analytics powerhouse, run its own IT operations? In this episode of Technovation , host Peter High sits down with Jim Siders , Chief Information Officer of Palantir, to explore his unique journey from a career in music to leading one of the most efficient IT teams in the industry. Jim discusses Palantir’s Customer Zero strategy , the company’s federated IT model , and how it has streamlined operations from 200+ IT staff to under 80 while continuing to scale. He also shares his views on AI’s role in IT , the elimination of traditional Centers of Excellence , and why breaking legacy IT structures is key to innovation. Key Takeaways: Why Palantir’s IT team is “Customer Zero” and how it shapes the company’s products The radical efficiency model that reduced IT headcount while increasing impact How AI, cloud, and automation are redefining enterprise IT strategy Lessons from Jim’s unconventional career shift from classical music to CIO…

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

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Thermo Fisher’s Three-Pillar AI Strategy: How CIO Ryan Snyder is Driving Innovation 32:35

17 days ago32:35

32:35

In this episode of Technovation, host Peter High speaks with Ryan Snyder, Senior VP & CIO of Thermo Fisher Scientific, a $40 billion global leader in life sciences. Ryan shares how AI, automation, and data strategy are driving digital transformation—optimizing operations, accelerating clinical trials, and enhancing customer experiences. Key topics include: Thermo Fisher’s Three-Pillar AI Strategy – How AI is improving efficiency, products, and customer experience AI in Clinical Trials & Automation – Reducing drug development timelines and streamlining internal workflows Embedding IT Leaders in Business Units – A unique approach to aligning technology and business strategy Future AI Trends – Multimodal AI, reasoning models, and the next phase of AI-driven decision-making The Role of Empathy in IT Leadership – Ensuring AI enhances human collaboration, not replaces it…

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

1
How Blue Cross Blue Shield of Minnesota is Transforming Healthcare with AI & Data 25:04

21 days ago25:04

25:04

How is AI revolutionizing healthcare? In this episode of Technovation, Melissa Flicek, CIO of Blue Cross Blue Shield of Minnesota, joins host Peter High to explore how the nearly 100-year-old healthcare giant is leveraging AI and data analytics to enhance patient experiences and operational efficiency. With $15B+ in annual revenue, BCBSMN is modernizing its technology infrastructure, implementing AI-powered automation to streamline patient interactions, and consolidating data into a single-source architecture to ensure consistency across all touchpoints. Melissa shares how these innovations are improving customer service, optimizing clinical workflows, and supporting predictive healthcare modeling to help lower costs. Key topics include: How BCBSMN is using AI to accelerate patient approvals and improve decision-making The role of data governance in ensuring AI-driven healthcare is accurate and ethical How predictive analytics is helping employers proactively manage rising healthcare costs The future of AI-driven patient engagement, clinical automation, and digital healthcare experiences…

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

1
Silicon Design in the Cloud: Marvell’s CIO on the Future of Semiconductor Innovation 34:12

24 days ago34:12

34:12

Marvell Technology is at the forefront of AI-driven semiconductor innovation. In this episode, Nishit Sahay, CIO of Marvell Technology, joins Peter High to discuss the company’s rapid growth, enterprise AI strategy, and the transition of semiconductor design to the cloud. Nishit shares how Marvell is leveraging AI and data analytics to enhance decision-making, improve semiconductor product development, and accelerate business processes. He also provides insights into the challenges of integrating $10B+ acquisitions and how Marvell is pioneering cloud-based silicon design with AWS. Additionally, Nishit discusses quantum computing, data governance, and how Marvell is preparing for the next wave of technology disruption. Key topics include: AI’s role in semiconductor innovation Cloud-based silicon design & customizable compute Fast-tracking billion-dollar acquisitions Building an enterprise-wide data-driven culture The future of quantum computing…

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

1
How AI and Predictive Analytics Are Transforming Healthcare with Inova CIDO Matt Kull 24:49

28 days ago24:49

24:49

956: How can AI, data analytics, and predictive modeling revolutionize healthcare? In this episode of Technovation, host Peter High interviews Matt Kull, Chief Information and Digital Officer at Inova Health System, about how AI and data are reshaping patient care. Matt shares how AI is helping to automate administrative tasks, secure patient data, and predict hospital resource needs. He also discusses the future of edge computing and wireless technology in healthcare, ensuring hospitals operate more efficiently while delivering personalized, data-driven treatments. Topics Include: How Inova is leveraging AI & automation to tackle healthcare workforce shortages. The importance of data privacy and ethical AI implementation. How predictive analytics improves staffing, supply chain, and decision-making. The impact of edge computing and 5G on future hospital infrastructure.…

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

1
Wendy’s AI-Powered Drive-Thru Revolution: CIO Matt Spessard on How FreshAi & Digital Innovation Are Transforming QSR 30:44

4 weeks ago30:44

30:44

How can AI revolutionize the $2B+ quick-service restaurant (QSR) industry? In this episode of Technovation , Wendy’s CIO Matt Spessard joins Peter High to reveal how the company is leveraging AI, automation, and digital transformation to enhance customer and crew experiences. With 7,000+ locations worldwide, Wendy’s is redefining fast food with FreshAi, its AI-powered drive-thru assistant, developed in partnership with Google Cloud. Matt shares how this cutting-edge technology is boosting order accuracy, improving speed, and optimizing crew workflows. Plus, he discusses how Wendy’s revamped CRM, loyalty program, and mobile-first strategy led to 40% growth in digital revenue in 2024. Key Takeaways: FreshAi: The AI-powered drive-thru system redefining QSR efficiency. 40% Digital Growth: How Wendy’s revamped CRM and mobile experience is driving revenue. AI-Driven Innovation: Wendy’s framework for testing, iterating, and rejecting 6 out of 7 ideas. The Future of AI in QSR: Edge computing, spatial computing & what’s next for digital transformation.…

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

1
MetLife’s Tech Evolution: AI, Cybersecurity & Innovation at Scale with Bill Pappas 35:22

5 weeks ago35:22

35:22

MetLife is one of the world’s largest financial services companies, serving over 90 million customers globally. Leading its technology and operations division is Bill Pappas, who oversees AI strategy, cybersecurity, customer experience, and digital transformation across the company. In this episode of Technovation , Bill Pappas joins host Peter High to discuss how MetLife is leveraging AI, automation, and technology to enhance customer experience, ensure security, and drive operational efficiency. He shares insights on managing a 38,000-person global team, the role of AI in financial services, and why customer-centric innovation is key to long-term success. Key Topics: AI, Automation & Innovation – How MetLife is using AI to drive operational efficiency Cybersecurity & Risk Management – Protecting a $67B enterprise from digital threats Customer-Centric Digital Transformation – Why personalized, tech-enabled service is the future of insurance Leadership & Workforce Development – How to build an agile, innovative global team…

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

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The Future of B2B Platforms: Ingram Micro’s Digital Transformation with Sanjib Sahoo 26:05

5 weeks ago26:05

26:05

Ingram Micro is no longer just a technology distributor—it’s becoming a platform company. In this episode of Technovation, Peter High welcomes Sanjib Sahoo, President of the Global Platform Group at Ingram Micro, to discuss the company’s digital transformation journey and how it is leveraging AI, data, and platform technology to revolutionize the B2B technology ecosystem. Sanjib shares insights on the Xvantage platform, Ingram Micro’s push toward AI-powered automation, and how the company is connecting 1,500 OEMs with over 160,000 B2B partners. He also delves into agentic AI, the importance of mindset in AI adoption, and how leadership in the digital era requires balancing innovation with human collaboration. Highlights: The shift from technology distribution to platform ecosystems AI-driven automation and agentic AI in B2B operations The Xvantage platform and its impact on channel partners and vendors Leadership philosophy: Why vulnerability and adaptability matter in digital transformation How Ingram Micro is shaping the future of B2B commerce…

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

1
AI-Driven Digital Growth at Regal Rexnord with CDIO Tim Dickson 26:52

6 weeks ago26:52

26:52

952: Regal Rexnord CDIO Tim Dickson joins Peter High to discuss how the $6B industrial manufacturing leader is driving digital transformation. Tim shares insights on leveraging AI, cloud, and e-commerce to enhance operations and customer experience. He also discusses the company’s generative AI initiatives, including chatbots for internal and customer interactions, and how Regal Rexnord is embracing data-driven innovation. AI & Digital Strategy: How Regal Rexnord is using AI to optimize operations E-Commerce & CX: The role of digital in enhancing customer experience Generative AI & Automation: The impact of AI-driven chatbots like RRXy and RRXGPT Leadership & Growth: Tim’s approach to building a digital-first culture…

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

1
Dan Caruso on Bandwidth, Quantum Tech, and Lessons from Billion-Dollar Exits 38:15

6 weeks ago38:15

38:15

In this episode of Technovation , Peter High interviews Dan Caruso, founder of Zayo Group and Caruso Ventures. Dan, a pioneer in communications infrastructure, shares his journey from leading multi-billion dollar exits with MFS and Level 3 to his current investments in quantum and space technologies. He discusses insights from his new book Bandwidth: The Untold Story of Ambition, Deception, and Innovation That Shaped the Internet Age . Key Highlights: The breakup of AT&T and how it created modern telecom. How fiber optics and broadband became the foundation of the internet. The boom-bust cycle of innovation and how it applies to AI and quantum today. Why quantum computing and space tech will reshape industries from cybersecurity to finance. How ambitious professionals can ride the next tech wave.…

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

1
How Bread Financial’s CTO is Transforming Fintech with AI & Agile Innovation 25:47

7 weeks ago25:47

25:47

How do you build a modern, AI-powered financial services platform while keeping your workforce agile and innovative? On this episode of Technovation, Bread Financial CTO Allegra Driscoll joins Peter High on Technovation to discuss her leadership in technology modernization, cloud migration, and fintech innovation. She shares insights into Bread Financial’s shift to a product operating model, AI-driven transformation, and mainframe-to-cloud transition—all while leading a large-scale reskilling initiative. Key Topics: AI-Driven Financial Services – Using AI and real-time analytics to enhance customer experiences. Cloud & DevSecOps – How Bread Financial is retiring mainframes and embracing public cloud for scalability. Workforce Reskilling & Agile Transformation – Investing in cloud & AI training while rethinking the way teams work. Diversity & Inclusion in Tech – Creating high-performing teams with diverse perspectives and problem-solving approaches. The Future of AI in Finance – How Bread Financial balances AI automation with human decision-making.…

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Avis’ Ravi Simhambhatla on AI, Dynamic Pricing, and Transforming Customer Experience