Frictionless Dining: The Evolution of Payments with Dojo & Wagamama

Tech on Toast, The Hospitality Tech Podcast

🚀 New Podcast Episode Alert! 🎙️ I'm thrilled to announce the latest episode of the Tech on Toast podcast, where we dive deep into the evolving landscape of payments in the hospitality industry. This week, I had the pleasure of speaking with three industry leaders: Andy Maynard, Technology Director at The Restaurant Group, Chris Jolliffe, Head of Enterprise Sales at Dojo, and Nick Fryer, CTO at Dojo. Here are three key takeaways from our enlightening conversation: The Shift Towards Seamless Payments: Andy highlighted how the payments experience has transformed over the years, particularly at Wagamama. With over 50% of guests opting to pay via QR codes, the focus has shifted from making payments a cumbersome task to ensuring they are quick and seamless. This change not only enhances customer satisfaction but also fosters loyalty, as guests can enjoy their dining experience without the hassle of waiting for the bill. The Importance of Robust Technology: Nick emphasised the need for a reliable payment system, especially in a cashless environment. With the rise of digital payments, having a dependable infrastructure is crucial. Dojo has achieved an impressive uptime of nearly 100% over the past three years by leveraging modern cloud technologies and focusing on root cause analysis for any issues that arise. This commitment to reliability is essential for operators who cannot afford downtime in their payment systems. Customer-Centric Innovation: Chris pointed out that the future of payments lies in understanding customer needs and preferences. As consumer expectations evolve, businesses must adapt by offering a variety of payment options and ensuring a frictionless experience. Dojo's consultative approach allows them to partner with operators, providing tailored solutions that not only meet current demands but also anticipate future trends. This episode is packed with insights that can help hospitality operators navigate the complexities of modern payment systems. Whether you're a tech enthusiast or a restaurant owner, there's something valuable for everyone. 🎧 Listen now to gain a deeper understanding of how technology is reshaping the hospitality industry and what you can do to stay ahead of the curve! #TechOnToast #Podcast #Payments #Hospitality #Innovation #CustomerExperience