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OSA State of the Industry for 2024
Manage episode 435373623 series 3348400
Kandungan disediakan oleh Supply Chain LEAD Podcast. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Supply Chain LEAD Podcast atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.
Mike Graen discusses the state of on-shelf availability in retail, highlighting the impact of inventory distortion, which cost retailers over $1.77 trillion in 2023. He cites a McKinsey survey showing 62% of shoppers couldn't find an item on their list, leading to 39% switching brands and 32% switching retailers. Graen emphasizes the importance of meeting customer needs, referencing Walmart CEO Doug McMillon. He explores solutions like algorithms, audits, computer vision, RFID, and robots, noting that on-shelf availability is crucial for customer satisfaction and sales. He also mentions the role of buy online, pick up in-store (BOPIS) and research online, buy in-store (ROBUS) in modern retail.
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