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015 | Does your Sales Process map your Customer's Journey?
Manage episode 292748007 series 2865338
Kandungan disediakan oleh Story Ninety-Four, Mike Foster, and The Entrepreneurs Mentor. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Story Ninety-Four, Mike Foster, and The Entrepreneurs Mentor atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.
In this episode, Mike Foster, The Entrepreneurs Mentor, shares his thoughts about how your sales process should consider and map the customer's journey.
00:00 - Introduction
01:10 - Key steps of the customer journey
02:00 - The extended customer journey
02:31 - Finding failures in your sales process
03:30 - Identifying touchpoints
05:30 - Customer's emotions
06:50 - Communication between marketing and sales
07:36 - Finding the best solution
Connect with Mike Foster, The Entrepreneurs Mentors
Website: entrepreneursmentor.co.uk
YouTube: youtube.com/c/MikeFosterOxford
LinkedIn: linkedin.com/in/mikefosteroxford
Twitter: twitter.com/mikefozoxford
Instagram: instagram.com/mikefozoxford
Facebook: facebook.com/TheEntrepreneursMentor
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