Powering Personalized Retail with AI

Sourcing Journal Radio

An all-too-common consumer experience is finding that the “correct” shoe size is not a perfect fit. Numerical sizes are not standardized across brands and styles, leading to frustration and a potential missed sale opportunity.

Retail technology firm Volumental has created foot scanning devices that help consumers avoid a footwear sizing headache. At partner retail stores, shoppers can get scanned, see their size results and then receive personalized recommendations of shoes that will fit them best based on aspects such as their foot shape, arch and more. This experience not only removes guesswork, but it also engages shoppers and provides valuable information about their individual feet. It also encourages loyalty; consumers are incentivized to give a retailer their email in exchange for their scan data, opening the lines of communication. “The cohort of people with scans actually return to the store and brand more and more often,” Volumental CEO and co-founder Alper Aydemir noted during a fireside chat with Kate Nishimura, features editor at Sourcing Journal.

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