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Underrated (and overrated) product design tactics
Manage episode 320071181 series 2939234
Kandungan disediakan oleh Andrew Askins and Sean Sun. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Andrew Askins and Sean Sun atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.
(0:25) Andrew and Sean are going to play a game
(2:57) Microcopy: the little bits of texts that can make a huge splash
(7:48) Accessibility: it’s just good design
(10:18) Andrew wants tooltip walk-throughs to burn in Hell
(14:05) Not all product analytics is created equally
(20:03) Why do people have a customer support robot when it takes hours to get a response?
(23:19) Documentation is more scalable than customer support, but most people suck at it
(32:47) Andrew’s quick correction
Thanks for listening to Small Efforts, a podcast collaboration between Krit and Miscreants. Shoutout to the Hatch Team and Mary Vuong for producing and editing.
Links:
- Andrew’s Twitter: @AndrewAskins
- Andrew's website: https://www.andrewaskins.com/
- Chartkit: https://www.chartkit.io/
- Krit: https://www.krit.com/
- Miscreants: https://www.miscreants.co/
- Sean’s Twitter: @seanqsun
- Hatch Team: https://www.hatch.team/
- Growth.Design: https://growth.design/
- Samuel Hulick’s User Onboarding: https://www.useronboard.com/
- Parallax tool: https://www.getparallax.com/
For more information about the podcast, check out https://www.smalleffortspod.com/.
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