Exploring Singapore's Innovative Bus Contracting Model with Jeremy Yap

Mobility Redefined

Episode Overview:

This bonus episode of Mobility Redefined was recorded live at SITCE 2024 in Singapore. Host Dr. Kaan Yildizgoz sits down with Jeremy Yap, Deputy Chief Executive of the Land Transport Authority (LTA) of Singapore, to explore the transformative journey of Singapore's bus system, including the adoption of the bus contracting model and its impact on service quality, cost management, and innovation.

Host: Dr. Kaan Yildizgoz

Guest: Jeremy Yap, Deputy Chief Executive, Land Transport Authority, Singapore

Key Topics Discussed:

1. The transition from a duopoly to a bus contracting model in Singapore.

2. Benefits of the bus contracting model, including improved service satisfaction and cost containment.

3. Managing costs and roles in asset ownership between authorities and operators.

4. Key performance indicators (KPIs) and their role in maintaining service quality.

5. The integration of technology for fleet management, commuter information, and operational efficiency.

6. Future developments in Singapore's bus system, including the transition to electric buses and achieving net-zero targets.

Memorable Quotes:

“We weren’t content with the state of affairs and wanted to move into a more contestable framework to dictate service provisions in line with service expectations and changing travel demands.” - Jeremy Yap

“Public transport satisfaction levels have improved, rising from 88.5% in 2013 to 93% in 2023.” - Jeremy Yap

“Technology allows us to track buses in real time and provide commuters with accurate bus arrival times, improving their experience significantly.” - Jeremy Yap

Learn More About Our Guest:

Jeremy Yap is the Deputy Chief Executive of the Land Transport Authority (LTA) of Singapore, overseeing policy and planning for one of the world's most advanced urban mobility systems. His expertise lies in crafting sustainable, efficient, and commuter-centric public transport solutions.

00:00 Introduction and Welcome

01:02 Transition to Bus Contracting Model

03:19 Benefits of the Bus Contracting Model

04:51 Cost Management in Bus Contracting

06:27 Roles and Responsibilities in Asset Ownership

07:56 Service Quality and KPIs

09:29 Technology in Bus Contracting

11:21 Future Developments in Singapore's Bus System

12:25 Conclusion and Closing Remarks

Connect with Us:

Website: https://mobilityredefined.com

LinkedIn: https://www.linkedin.com/company/mobility-redefined/

Mobility Redefined is brought to you by Modaxo https://www.modaxo.com

Host: Dr. Kaan Yildizgoz

Producer: Mike Cartmel

Executive Producer: Darren Turpin

Special thanks to:

Brand design: Tina Olagundoye

Digital Media: Belén Iturrioz Campo

Marketing content and Mobility Redefined newsletter: Mike Cartmel

If you have a question or comment, email us at [email protected]

Disclaimer: The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent (“Modaxo”). This production belongs to Modaxo, and may contain information that may be subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information, and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.