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Customer usage is lying to you | Adrian Ruiz | TDSU Ep. 39
Manage episode 425393727 series 3578812
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How do you measure customer health? Is it logins? Time on page? Adrian Ruiz joins the gang to discuss.
⏱️ Timestamps:
00:00:07 - Customer usage is lying to you
00:00:55 - The account health dilemma
00:01:45 - Defining account health
00:02:50 - Measuring product stickiness
00:03:24 - The sticky meter
00:04:00 - Value pipeline insights
00:05:10 - Rob’s health score perspective
00:06:05 - Usage data versus satisfaction
00:07:20 - Importance of context in metrics
00:08:47 - Tracking data the right way
00:09:26 - Like, comment, and subscribe!
📺 Lifetime Value: Your Destination for Customer Success content
Subscribe: https://lifetimevalue.link/youtubesub
Website: https://www.lifetimevalue.show
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Adrian Ruiz:
Adrian's LinkedIn: https://www.linkedin.com/in/adrian-a-ruiz/
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