The #1 Training Hack To Build Customer Trust In Fixed Ops With Jen Suzuki Dealer Talk With Jen Suzuki podcast

The #1 Training Hack to Build Customer Trust in Fixed Ops with Jen Suzuki

8M ago 12:58

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Mastering Service Drive Walkarounds in Live Role-Play – Real Training for Real Results...COME ON NOW!!!

In this episode, I'm opening the door to run through the plays of the most important activity a amanger can do with their selling machines - the Service Advisors! The power of the service drive walkaround—one of the most effective yet underutilized tools for selling service work. I've been training dealership teams across the country, and I've seen firsthand how confidence, engagement, and real-world practice can completely transform how advisors interact with customers.

I explain how I do role-plays in Service!

Learn the break down on why role-playing is critical, how to avoid overwhelming customers with price breakdowns, and the game-changing impact of presenting financing options at the right moment. Plus, I'll share an easy-to-implement training exercise that managers can use immediately to boost sales and customer experience on the drive.

🚗 What You'll Learn in This Episode:

✅ How to execute a proper service walkaround to engage customers and sell more work ✅ Why live training activities (yes, role-playing!) are the fastest way to level up your skills ✅ The right way to present pricing and financing options to increase approvals ✅ How small adjustments in body language and conversation flow impact ROI & CSI

If you're a service advisor, manager, or dealership leader, this episode is packed with real strategies you can implement today. Let's get to work!🛠️

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100 episod