YNS Live with NFL Thread Camille Jenkins

Your Next Stop with Juliet Hahn

Listen to a new episode of YNS Live with NFL Thread recorded live on Fireside with hosts Juliet Hahn and Cynthia Zordich, featuring Special Guest Camille Jenkins.

Camille Jenkins is a results-oriented, customer experience consultant, keynote speaker, realtor, and servant leader. During the pandemic of 2020, she repeatedly received requests from organizations for her help in ensuring that their customer service and sales teams all demonstrated the proper messaging needed to manage these unprecedented events. While she wanted to help, she was tied to her employer and could not risk a conflict of interest. However, the demand for her services continued to surge, and she realized it was time to take a leap of faith. In 2021, Camille exited the corporate world and founded her own consulting business, Camille’s Keys LLC.

With decade’s worth of industry experience including sales, corporate communications, construction, contract negotiations, warranty and operations knowledge, Camille brings a real-world approach to setting and delivering on expectations. She was honored in 2020 by national nonprofit Operation Homefront with the Cornerstone Award for her tireless work to provide mortgage free homes to military families transitioning from service. Camille assists organizations to both identify keys to a successful service experience and coach leaders through change management, positively influencing brand reputation., operations and employee performance. Camilles Keys services translate across industries as every organization is in one form or another in the customer service business.

Formerly, Camille served as Vice President, National Customer Relations with Meritage Homes Corporation, a publicly traded national homebuilder for over twenty years. During her tenure, the organization delivered upwards of nine-ten thousand new homes on an annual basis across 11 states. Camille was responsible for several national key performance areas including the organization's customer satisfaction rating, escalations policies, advocacy initiatives, and companywide customer service training programs. Under her leadership, their customer satisfaction rating improved from 70% to well above 90% and was the recipient of multiple Avid Ratings Customer Satisfaction awards including the prestigious Diamond Award. Camille has shared the stage with top keynote speakers as well as fellow members of the National Home Building Association. In 2023 she presented at IBS, the International Builder Show on remodeling and the customer experience.

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You can find Camille on her Website.

Remarkable Quotes

“If you are the person that can walk into the room and in the middle of the chaos, you can find your peace and help others get through it, you're powerful.”

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