Pergi ke luar talian dengan aplikasi Player FM !
S8E1 - Impact of Customer Success on Gross & Net Retention ft. Luke Diaz, Director of Customer Success at AppZen
Manage episode 412990788 series 2766401
In this episode, I hosted Luke Diaz, Director of Customer Success at AppZen.
Luke is passionate about building and leading high-performance customer-success orgs.
We explored strategies for achieving best-in-class gross and net retention, emphasizing the importance of customer onboarding, churn post-mortems, and aligning compensation plans.
We also discussed how to use the voice of the customer to prevent churn.
All this and more with Luke in this episode.
Connect with Luke on LinkedIn.
Visit our website - https://saassessions.com/
Connect with me on LinkedIn - https://www.linkedin.com/in/sunilneurgaonkar/
113 episod
Manage episode 412990788 series 2766401
In this episode, I hosted Luke Diaz, Director of Customer Success at AppZen.
Luke is passionate about building and leading high-performance customer-success orgs.
We explored strategies for achieving best-in-class gross and net retention, emphasizing the importance of customer onboarding, churn post-mortems, and aligning compensation plans.
We also discussed how to use the voice of the customer to prevent churn.
All this and more with Luke in this episode.
Connect with Luke on LinkedIn.
Visit our website - https://saassessions.com/
Connect with me on LinkedIn - https://www.linkedin.com/in/sunilneurgaonkar/
113 episod
Semua episod
×Selamat datang ke Player FM
Player FM mengimbas laman-laman web bagi podcast berkualiti tinggi untuk anda nikmati sekarang. Ia merupakan aplikasi podcast terbaik dan berfungsi untuk Android, iPhone, dan web. Daftar untuk melaraskan langganan merentasi peranti.