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293: Becoming A Human Centric Company

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Manage episode 416821390 series 2978503
Kandungan disediakan oleh Oliver Banks. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Oliver Banks atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.

Retail is one of the industries with the biggest workforces and with huge volumes of customers to match. People are a vital aspect of retail. Terms like "our people are our most important asset" or "we put the customer at the heart" are often proclaimed but are at risk of being overlooked. Classic business outcomes like profit tend to fight it's way into pole position, guiding us about how we think, behave and act. To help us reflect on how we embrace humanity, Philippa White, author of Return On Humanity, joins to explain and explore what it really means to be human-centred.

Listen to this episode to discover:

  • Why many businesses are 'broken' right now?
  • How a company can adopt more “human” behaviours.
  • Why human-centric businesses are far more commercially successful.

Show notes at www.obandco.uk/293.

  continue reading

300 episod

Artwork
iconKongsi
 
Manage episode 416821390 series 2978503
Kandungan disediakan oleh Oliver Banks. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Oliver Banks atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.

Retail is one of the industries with the biggest workforces and with huge volumes of customers to match. People are a vital aspect of retail. Terms like "our people are our most important asset" or "we put the customer at the heart" are often proclaimed but are at risk of being overlooked. Classic business outcomes like profit tend to fight it's way into pole position, guiding us about how we think, behave and act. To help us reflect on how we embrace humanity, Philippa White, author of Return On Humanity, joins to explain and explore what it really means to be human-centred.

Listen to this episode to discover:

  • Why many businesses are 'broken' right now?
  • How a company can adopt more “human” behaviours.
  • Why human-centric businesses are far more commercially successful.

Show notes at www.obandco.uk/293.

  continue reading

300 episod

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