Pergi ke luar talian dengan aplikasi Player FM !
Matt Dixon on overcoming customer indecision
Manage episode 338156090 series 1751165
Note: Since publishing this episode, we’ve rebranded to TELUS Digital.
Customer experience analyst and best-selling author, Matt Dixon, sits down with TELUS International Studios to share insights from his new book, "The JOLT Effect: How high performers overcome customer indecision." Matt takes us through the bane of every salesperson's existence: a long customer courtship that ends with an "I’ll think about it."
Leveraging a first-of-its-kind study that analyzed 2.5 million documented sales conversations through machine learning, Matt Dixon reveals that 56% of sales loss is actually caused by customer indecisiveness. Listen to the episode to gain more sales growth best practices to overcome indecision.
The JOLT Effect: How high performers overcome customer indecision is available for pre-order now.
Visit our website to learn more about TELUS Digital.
28 episod
Manage episode 338156090 series 1751165
Note: Since publishing this episode, we’ve rebranded to TELUS Digital.
Customer experience analyst and best-selling author, Matt Dixon, sits down with TELUS International Studios to share insights from his new book, "The JOLT Effect: How high performers overcome customer indecision." Matt takes us through the bane of every salesperson's existence: a long customer courtship that ends with an "I’ll think about it."
Leveraging a first-of-its-kind study that analyzed 2.5 million documented sales conversations through machine learning, Matt Dixon reveals that 56% of sales loss is actually caused by customer indecisiveness. Listen to the episode to gain more sales growth best practices to overcome indecision.
The JOLT Effect: How high performers overcome customer indecision is available for pre-order now.
Visit our website to learn more about TELUS Digital.
28 episod
모든 에피소드
×Selamat datang ke Player FM
Player FM mengimbas laman-laman web bagi podcast berkualiti tinggi untuk anda nikmati sekarang. Ia merupakan aplikasi podcast terbaik dan berfungsi untuk Android, iPhone, dan web. Daftar untuk melaraskan langganan merentasi peranti.