Ep7: How To Leverage Process Mining When Outsourcing Proservartner Podcasts podcast

Travel can do amazing things: broaden horizons, build relationships, and rejuvenate the soul. But often, those experiences come at a cost. This is Peak Travel, a new podcast from WHYY about how travel shapes communities in hot-spots around the world. We’ll share the wonder that comes with exploring new places, as well as the harm that our worst travel habits can cause. And we’ll try to figure out how we can do it better. Each episode transports you to a new destination. You’ll meet the people who call that place home, hear their stories, and come to understand how tourism has changed their everyday lives. Supported by rich, on-location sound from around the world, Peak Travel unpacks the $1.9 trillion travel industry and its impact on people and the planet.

Proservartner Podcasts

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Ep13: Who The Future Winners Of GBS Will Be 25:28

1 year ago25:28

25:28

Join Ecolab's Senior Vice President of GBS, AJ Wijesinghe, as he meets Proservartner's Founder and Managing Director, Rakesh Sangani, to discuss the future of GBS and how to create a competitive advantage from your SSC. Plus, should we be worried or excited about AI?

Proservartner Podcasts

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Ep12: Injecting Transformation & Innovation Into Your BPO Relationship 24:09

1 year ago24:09

24:09

BPO is increasingly an area for value-add in a business in addition to creating savings. Watch now to discover how Proservartner's founder and managing director, Rakesh Sangani and Paul Morrison, Outsourcing Practice Lead, leverage the new possibilities BPOs are offering their clients.

Proservartner Podcasts

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Ep11: Transitioning To A BPO At Speed 16:50

1 year ago16:50

16:50

Working with an outsourcer can be one of the best decisions an organisation makes as they look to quickly acquire new capabilities or resources and create a competitive advantage. But how can these benefits be fully capitalised on and generated as quickly as possible? Proservartner's founder and managing director, Rakesh Sangani and Paul Morrison, respond with their top tips from their joint experience.…

Proservartner Podcasts

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Ep10: How To Run A Winning RFP 27:15

1 year ago27:15

27:15

Join Proservartner's founder and managing director, Rakesh Sangani and Paul Morrison, as they share best practice from their combined decades of experience in quickly and efficiently running tender processes. Discover the importance of a good RFP, what to consider when looking at bidders and the current condition of the BPO market.…

Proservartner Podcasts

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Ep9: The Future of Managing GBS Transitions (featuring Edoardo Peniche, Aptiv) 35:18

1 year ago35:18

35:18

Join Aptiv's VP of GBS, Edoardo Peniche, as he shares how to stay close to the business, manage transition and keep the lights on in a lively discussion with our very own Outsourcing Practice Lead and Managing Director, Paul Morrison.

Proservartner Podcasts

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Ep8: What keeps GBS leaders up at night, and what doesn't! (featuring Marta Steer, Marsh) 20:48

1 year ago20:48

20:48

Proservartner CEO & Founder Rakesh Sangani and Marta Steer, Head of the European Business Support Centre at Marsh, discuss remote working, the power of celebrating victories, what makes the biggest difference to a shared service centre’s performance and what GBS leaders should be worried about (and what shouldn’t worry them!).…

Proservartner Podcasts

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Ep7: How To Leverage Process Mining when Outsourcing 22:58

2 years ago22:58

22:58

Join Proservartner's founder and managing director, Rakesh Sangani and Paul Morrison, as they discuss the advantages (and challenges) of implementing process mining before and during outsourcing. Find out the benefits process mining can bring organisations, how to work together with IT on it, and learn ways to build the right relationship with an outsourcer, plus much more.…

Proservartner Podcasts

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Ep6: How to become a high value GBS function (featuring Salvo Russo, Astrazeneca) 26:10

2 years ago26:10

26:10

Join Astrazeneca's Head of GBS, Salvo Russo, and Proservartner CEO, Rakesh Sangani, as they discuss all things GBS/shared services including: How to create a competitive advantage over your competitor organisations, the best way to measure success and demonstrate value to your business, how to build people skills, the trick to working with IT plus tips for GBS leaders moving from being a 'low-cost solution' to a high-value centre of the business.…

Proservartner Podcasts

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Ep5: The Big Bang - Bringing Functions Together in GBS (featuring Andrea Schaffell, Equans) 24:51

2 years ago24:51

24:51

Proservartner Managing Director Paul Morrison and Andrea Schaffell, Director of Shared Services at Equans, discuss how to bring all of an organisation’s functions into GBS, how performance was managed during the pandemic and more.

Proservartner Podcasts

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Ep4: The difference between success and failure 28:36

2 years ago28:36

28:36

Managing Director Paul Morrison and Constanze Nüsperling, a Global Business Services Leader with over twenty years of experience in the Shared Services, Outsourcing and Global Business Services industry. Together, they draw on their successes and failures to share what they have learned on how to make outsourcing deliver results.…

Proservartner Podcasts

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Ep3: Getting The Pricing Right in BPO 33:01

2 years ago33:01

33:01

Every outsourcing deal is a transaction at heart where the supplier provides a service and the client pays for it. How do you best balance the service and its benefits against the cost the client is prepared to pay?

Proservartner Podcasts

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Ep2: The Art of Outsourcing Renegotiation 32:15

2 years ago32:15

32:15

Listen in for seven key insights gained from 40 collective years negotiating contracts plus useful tips and pitfalls anyone going through the typical outsourcing discussion should watch out.

Proservartner Podcasts

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Ep1: What's the future of outsourcing? 35:10

2 years ago35:10

35:10

After years as a stalwart tool in the executive toolbox, is outsourcing finally becoming obsolete for global business services, shared services and back office functions? Is outsourcing less and less relevant as automation reduces the need for people-intensive managed services? Are inflation and the global war for talent eroding the power of labour arbitrage, on which so many outsourcing deals have been based? Are organisations looking for new types of partners to deal with next-generation challenges in digital, data and beyond? To explore the future of outsourcing, please tune into this podcast hosted by Proservartner CEO Rakesh Sangani, in discussion with Outsourcing Practice Lead and Managing Director Paul Morrison. As transformation advisers working globally with dozens of clients, Proservartner are in a privileged position to trace the trajectory of this core business strategy and to look ahead at where things are pointing for the years ahead.…

Proservartner Podcasts

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Podcast Preview: 8 Hyperautomation Predictions for 2023 21:47

2 years ago21:47

21:47

CEO Rakesh Sangani and Managing Director Paul Morrison share the eight trends in hyperautomation they expect to see make huge strides forward in 2023 - which will come to fruition?

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Ep7: How To Leverage Process Mining when Outsourcing