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Getting Personal: Collections as a People Business with Marc Billard
Manage episode 299082625 series 2965899
Kandungan disediakan oleh MetCredit. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh MetCredit atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.
Who is a debt collector? Looking at MetCredit's career videos, you'd think they only hire shy, reserved wall-flowers who are more comfortable being in the background. You might think the biggest asset for debt collectors is nerves of steel. But being a superhuman pillar of strength isn't what's most needed in debt collection. Maturity, emotional intelligence, and problem solving skills are the real powerhouses of the business. In this episode, MetCredit's Mar Billard, VP of Performance and Contact Strategies has seen from experience: debt collection fosters personal growth and responsibility for everyone involved. (Episode 11)
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