14: Interview with Kim Lenox, VP Design at Zendesk

Opacity

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Young and Profiting with Hala Taha (Entrepreneurship, Sales, Marketing)

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Reid Hoffman: LinkedIn Co-Founder on Building and Scaling Massively Valuable Companies Fast | Entrepreneurship | E332 51:40

11 weeks ago51:40

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51:40

Despite having a strong product idea, Reid Hoffman’s first startup collapsed, forcing him to return investors’ capital. This tough experience reshaped his approach to entrepreneurship. By embracing failure, iterating quickly, and adapting relentlessly, he went on to become a leader at PayPal and later, the co-founder of LinkedIn. In this episode, Reid shares the concept of blitzscaling, which prioritizes speed over perfection, smart strategies for taking risks, and insights on achieving rapid market dominance. In this episode, Hala and Reid will discuss: (00:00) Introduction (01:32) Building Impact-Driven Businesses (02:56) Why We Need More Entrepreneurs (04:31) The Vision Behind LinkedIn’s Success (06:43) Lessons from a Failed Startup (09:26) Making Quick, Intense Decisions at PayPal (12:39) Blitzscaling: Prioritizing Speed Over Efficiency (18:10) Maintaining Company Culture While Scaling (21:20) The Power of Early Market Dominance (25:01) The Five Stages of Company Growth (28:54) Strategies for Taking Intelligent Risks (31:44) Why Product Perfection Delays Success (33:25) Pivoting Early to Seize New Opportunities (36:18) Entrepreneurship as a Team Sport Reid Hoffman is an entrepreneur, investor, partner at Greylock, and co-founder of LinkedIn and Inflection AI. He was an executive at PayPal and a founding investor in several companies, including OpenAI. Reid actively supports various non-profits and has received numerous accolades, including an honorary CBE from the Queen of England and the Salute to Greatness Award from the Martin Luther King Jr. Center for his philanthropic efforts. Resources Mentioned: Reid’s Book, Blitzscaling: The Lightning-Fast Path to Building Massively Valuable Companies : amzn.to/4jnQkfQ Sponsored By: OpenPhone - Get 20% off 6 months at openphone.com/PROFITING Shopify - Sign up for a one-dollar-per-month trial period at youngandprofiting.co/shopify Airbnb - Your home might be worth more than you think. Find out how much at airbnb.com/host Rocket Money - Cancel your unwanted subscriptions and reach your financial goals faster with Rocket Money. Go to rocketmoney.com/profiting Indeed - Get a $75 job credit at indeed.com/profiting RobinHood - Receive your 3% boost on annual IRA contributions, sign up at robinhood.com/gold Active Deals - youngandprofiting.com/deals Key YAP Links Reviews - ratethispodcast.com/yap Youtube - youtube.com/c/YoungandProfiting LinkedIn - linkedin.com/in/htaha/ Instagram - instagram.com/yapwithhala/ Social + Podcast Services: yapmedia.com Transcripts - youngandprofiting.com/episodes-new All Show Keywords: Entrepreneurship, entrepreneurship podcast, Business, Business podcast, Self Improvement, Self-Improvement, Personal development, Starting a business, Strategy, Investing, Sales, Selling, Psychology, Productivity, Entrepreneurs, AI, Artificial Intelligence, Technology, Marketing, Negotiation, Money, Finance, Side hustle, Startup, mental health, Career, Leadership, Mindset, Health, Growth mindset. Career, Success, Entrepreneurship, Productivity, Careers, Startup, Entrepreneurs, Business Ideas, Growth Hacks, Career Development, Money Management, Opportunities, Professionals, Workplace, Career podcast, Entrepreneurship podcast…

6 years ago 50:26

M4A•Laman utama episod

Kim Lenox currently heads up the product design organization at Zendesk, a global company that builds software for the best customer experiences. She is responsible for driving strategic priorities and scaling the impact of an international team of product designers, researchers, content strategists, and front-end developers as the company moves upmarket. Prior to Zendesk, Kim led the design of product experiences for 24 years at technology companies like LinkedIn, Samsung, and Palm/HP.

In this episode we were lucky enough to speak with Kim about her career path, how she got to where she is, and the fundamental elements that made her the design leader she is today. It's chock full of sage advice—relevant for designers at any stage in their career.

To connect with Kim, and learn more about what her team is up to at Zendesk, here are some places to check out:

Kim on Twitter

Zendesk

Zendesk Creative

If you enjoy listening to Opacity, and think others might too, share this episode! Subscribe anywhere you get your podcasts.

--- Send in a voice message: https://podcasters.spotify.com/pod/show/opacity/message

33 episod

#Arts #Graphic Design #Tom Cunningham, Craig Phillips #Craig Phillips #Tom Cunningham

Opacity

14: Interview with Kim Lenox, VP Design at Zendesk

Opacity

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published 6 years ago

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M4A•Laman utama episod

To connect with Kim, and learn more about what her team is up to at Zendesk, here are some places to check out:

Kim on Twitter

Zendesk

Zendesk Creative

If you enjoy listening to Opacity, and think others might too, share this episode! Subscribe anywhere you get your podcasts.

--- Send in a voice message: https://podcasters.spotify.com/pod/show/opacity/message

33 episod

#Arts #Graphic Design #Tom Cunningham, Craig Phillips #Craig Phillips #Tom Cunningham

Semua episod

Opacity

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32. A Bid Farewell 34:38

3 years ago34:38

34:38

After 32 episodes, Tom and Craig record one last episode of Opacity in Jan 2022. In what we hope is an on-brand move, we explain our reasons for wrapping the podcast up. Thank you so much for all the listeners and guests we've had over the past few years. We hope that you found something interesting, insightful or just plain fun about the content we've put out. We've both really enjoyed doing this podcast and getting to know each other in the process. If you're new to the industry, we hope some of the words we've shared will help demystify the industry for you. There's so much to learn and so much room to grow. We hope your journey through the world of design is a fulfilling one. Farewell, From Tom & Craig --- Send in a voice message: https://podcasters.spotify.com/pod/show/opacity/message…

Opacity

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31. Generalists and Specialists 35:46

4 years ago35:46

35:46

Welcome to the new year. In the first episode of 2021, Craig and Tom jump into an evergreen topic on the minds of designers everywhere. Should we be generalists or specialists, and why? Specialization and generalization are tough terms to define. There are generalist designers who have a breadth of skills that cover the full design process. And then there's a wider definition of generalist that includes knowledge, skills, and experience outside of design. Similarly with specialization, it can be narrow, or wide. There's no standard way of saying what is general and what is specialized. But saying "it depends" isn't too helpful. It can be a real conundrum in a designer's professional life. In the episode Tom and Craig talk about how they approach the topic, and some pros and cons of each. And in the end, it's all about recognizing you're unique "shape" as a designer. If you enjoyed the episode, make sure to share it with your friends and colleagues. You can support the podcast by leaving us a review or rating wherever you listen. You can subscribe to Opacity anywhere audio is distributed. Connect with us on twitter @opacitypodcast , and by checking out our new YouTube channel . --- Send in a voice message: https://podcasters.spotify.com/pod/show/opacity/message…

Opacity

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30. Wrapping up 2020, Lacing up for 2021 48:41

4 years ago48:41

48:41

We've made it to the end of 2020, a year unlike any other. Putting aside the roller coaster of the past year, we wanted to take some time to reflect on what's changed for designers in the workplace, and what these changes may mean for us in the coming year. A major theme for this episode was on the move to remote work and it's far reaching impacts, for good and maybe-not-so-good. We also get into some of the following topics: Global asynchronous work, and ways to communicate effectively and efficiently The dangers of a more output-centric work environment for designers Remote facilitation as a designer superpower Finding balance and setting boundaries when everything has blurred together ...and more! This episode was fun to record, and we really hope you enjoy it. As you close out the year, take some time to reflect on the new work-reality we find ourselves in, and how you can make it work best for you in 2021. Here's to wishing you all a very happy new year, and all the good things in the year to come. If you enjoyed the episode, make sure to share it with your friends and colleagues. You can support the podcast by leaving us a review or rating wherever you listen. You can subscribe to Opacity anywhere audio is distributed. Connect with us on twitter @opacitypodcast , and by checking out our new YouTube channel . --- Send in a voice message: https://podcasters.spotify.com/pod/show/opacity/message…

Opacity

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29. Starting your design career (part 1) 27:17

4 years ago27:17

27:17

Starting out is hard. We've all been there, and have all had different experiences of this time. Regardless of how well or rough your entry to a design career is going, it takes real work. In this episode, Tom and Craig get into the topic, reflecting on their personal experiences as well as some suggestions for how designers starting out can grab the proverbial bull by the horns. They talk about job titles, transferable skills from other types of work, and creating your own work experience when starting from scratch. They also share about what stands out in the interview room, such as authentic interest and an ability to learn, good presentation skills, and the undoubtable benefit of investing in building your network. There's a lot still so much to talk about (it could be its own podcast!), so we're calling this "part 1". If you're starting your design career, we'd love to hear from you! Tell us about your successes and failures, struggles and joys, or questions for us to cover on the air. Tweet at us @opacitypodcast or reach out to Tom ( @tomcdesign ) or Craig ( cp5446 ) Please share with anyone you know starting out! And subscribe to Opacity wherever you consume audio. 🎧 --- Send in a voice message: https://podcasters.spotify.com/pod/show/opacity/message…

Opacity

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28. The moments that matter most 35:12

4 years ago35:12

35:12

Looking back through your career you'll find a series of memorable moments that stand out. Highs, lows, and transitions likely make up the bulk of those memories. These memorable, defining moments are some of the most impactful on your career. These ideas are explored in depth in the well-known book, The Power of Moments , by Dan and Chip Heath. Knowing this, how can we think about creating defining moments for others as a form of design impact? When thinking along these lines, how can we broaden out perspective on what it means to bring impact as a designer? Hope you enjoy the episode! To read more on this topic, we recommend The Power of Moments , as well as checking out Craig's recent article, Designing for impact through defining moments on the Shaping Design blog. --- Send in a voice message: https://podcasters.spotify.com/pod/show/opacity/message…

Opacity

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27. Ethics on the Table 41:45

4 years ago41:45

41:45

It's easy to assume that UX design is inherently ethical. After all, designing with people's interests in mind is a big part of what we do. So why then, are certain technologies driving the downfall of civilization? ::cue ominous thunder:: Technologies that designers have played a big role in creating. Regardless of what we're designing, ethics needs to be on the table. No product is immune from ethical dilemmas. And every product—or perhaps the companies that build these products—wants to be something. It wants to grow, get more users, increase market share, make more money, keep investors happy, buy more pool tables and give employees free massages. But at what cost? In this episode, Tom and Craig scratch the surface of this big, important topic. tl;dr -- actively think about ethics, and interrogate your work, your employer, and yourself about upholding ethical standards. Enjoy the episode! If you do, please share with your friends and colleagues. And subscribe to Opacity anywhere audio is served. --- Send in a voice message: https://podcasters.spotify.com/pod/show/opacity/message…

Opacity

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26. Embracing Serendipity 36:08

4 years ago36:08

36:08

Our careers (and life) are made up of cross-roads and decisions we make on where to go next. We can approach these moments through detailed calculation—trying to find the right way to go based on the information we have available. Or, we can embrace a bit of randomness, and follow our gut. In this episode Tom and Craig talk about their experiences with key decision points in their careers, and how they calculated (or rather, didn't calculate) them. Really, this is about much more than career, as it gets down to what we all believe is a life well-lived. How do you approach career and life decisions? What do you intentionally calculate, and when do you embrace randomness. If you enjoy'ed this episode, please subscribe to Opacity anywhere, and share with others who might like it. --- Send in a voice message: https://podcasters.spotify.com/pod/show/opacity/message…

Opacity

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25. Designing Design Systems 36:28

4 years ago36:28

36:28

We all know about them. Probably even dipped our toes into making one. Everyone wants one. Many are willing to sell their souls for the chance at designing one. They're a lot of work, but they're worth every drop of blood, sweat, and tears. Of course, we're talking about design systems. There are a million books, blog posts, and podcast episodes about design systems. In this chat, Tom and Craig speak a little about their experiences building design systems. Tom coming from the "design systems at scale" perspective, and Craig from the "scrappy small team trying to make it happen" side. Hope you enjoy the conversation! If you do, please share with your fellow designers, and subscribe to Opacity wherever you consume audio. --- Send in a voice message: https://podcasters.spotify.com/pod/show/opacity/message…

Opacity

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24. Accessible Analogies 36:33

5 years ago36:33

36:33

Accessibility and usability are core to our profession. Despite this fact, they often don't take center stage. Many designers even feel that putting too much emphasis on them can take away from pushing creative boundaries. In this episode, Tom and Craig chat about the tensions that exist between these aspects of our profession. We all love a good analogy. So why not explore how these topics can be further understood through the analogy of construction, architecture, and interior design? Check out Accessibility for Everyone by Laura Kalbag (one of our fellow Ireland based designers!) for a great read on accessibility. --- Send in a voice message: https://podcasters.spotify.com/pod/show/opacity/message…

Opacity

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23. Getting to Know Yourself 36:24

5 years ago36:24

36:24

The experience of work is evolving faster than ever in this era of extreme uncertainty. In ways we're all still trying to make sense of. In this episode Craig and Tom get into it, talking about how working remotely has opened up a reevaluation of what we do, what we're good at, how we work, and where we struggle. They reflect on hard vs soft/professional skills, the "Conundrum of Self-Awareness", the impact of words, and challenges of communications. All in all, a good jump back into the podcast after a long break. Hope you enjoy. If so, subscribe to Opacity wherever you consume audio, and share with your friends and colleagues. 🤗 And here's a link from the discussion: The Johari Window --- Send in a voice message: https://podcasters.spotify.com/pod/show/opacity/message…

Opacity

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22. Content & Conversational Design with Grace Hughes, Fjord 53:03

5 years ago53:03

53:03

Content is integral to good quality products and services, but doesn't always get the attention it deserves. In this episode Grace Hughes, Content Design Lead at Fjord joins Tom & Craig to discuss the role of content design, conversational design, content strategy and much more. You'll never use Lorem Ipsum again! Connect with Grace on Twitter at @GraceHughes22 or on LinkedIn While you're at it, check the rest of us out as well. Tom, Craig, and the official account for Opacity. And, of course, subscribe to Opacity everywhere audio is distributed. --- Send in a voice message: https://podcasters.spotify.com/pod/show/opacity/message…

Opacity

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21. Research & Plan Your Career, with Sinead Davis Cochrane, Workday 47:20

5 years ago47:20

47:20

In this episode Tom sits down with Sinéad Davis Cochrane, a User Experience Manager at Workday, where she lead a team of designers and researchers. We discuss her education, career path from researcher to manager and views on planning your career. As well as advice for listeners who may be finding the current COVID situation difficult. What if you suddenly find yourself out of work with an out of date portfolio? How do you navigate these uncertain waters? We discuss that and much more! Connect with Sinéad on Twitter at @sineadcochrane or on LinkedIn While you're at it, check the rest of us out as well. Tom, Craig, and the official account for Opacity. And, of course, subscribe to Opacity everywhere audio is distributed. --- Send in a voice message: https://podcasters.spotify.com/pod/show/opacity/message…

Opacity

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20. Looking After Yourself - From Burnout to Pandemic 47:05

5 years ago47:05

47:05

It's been a while, but we're back! After taking a few months off from the podcast, Craig and Tom are back in the saddle to discuss the state of being a designer (and person) in troubling times. We discuss Tom's burnout—which led to us taking the break in recording—as well as the situation we're all dealing with as COVID19 spreads globally. Self-isolating, working from home, managing kids, and the importance of looking after ourselves, our families, and the world. And very importantly, finding some good in all of it. Enjoy, and let us know what you're thinking about with all that's going on! You can reach out to Tom, Craig, and the official Twitter account for Opacity. And, of course, make sure to subscribe to Opacity everywhere audio is distributed. Share with others who you think would enjoy too. --- Send in a voice message: https://podcasters.spotify.com/pod/show/opacity/message…

Opacity

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19: Baking your Design Roll, with Mindaugas Petrutis, Invision 49:36

5 years ago49:36

49:36

Helping designers have more fulfilling careers is like being a baker. An artisanal bread baker, where the designer is the dough in your hands. Or maybe the job is the dough... Regardless, the analogy is oven-proof. This week, we talk with an expert baker. From hospitality, to design recruitment, to building a design community with InVision , Mindaugas Petrutis has baked a lot of loaves over the years. We talk about the insides of design recruitment, the concept of dream jobs, and other related ideas. Connect with Mindaugas on Twitter at @MindaugasLT or on LinkedIn . While you're at it, check the rest of us out as well. Tom , Craig , and the official account for Opacity . And, of course, subscribe to Opacity everywhere audio is distributed. --- Send in a voice message: https://podcasters.spotify.com/pod/show/opacity/message…

Opacity

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18. Making a Design Podcast 50:11

6 years ago50:11

50:11

With over 700,000 podcasts in the world, why make another one? Early in 2019, Tom and Craig decided to get together to create Opacity, a podcast framed around the general topic of working in design. 18 episodes and 8 months later, they reflect on how it started, what they've learned along the way, and why they keep doing it. Podcasting is technically simple, but many things about it aren't that easy. If you've ever wanted to start your own, or have enjoyed listening to Opacity, this episode sheds more light into how they've tried to learn with each step of the journey. And, most importantly, how they keep it fun and interesting. Thanks to everyone who listens. For newcomers, subscribe to Opacity anywhere you get podcasts. --- Send in a voice message: https://podcasters.spotify.com/pod/show/opacity/message…

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14: Interview with Kim Lenox, VP Design at Zendesk