Self-Employed to Business Owner: Lessons from Boyd Smith of TechKnowledgey

Now That's IT: Stories of MSP Success

In this episode of Now That's IT: Stories of MSP Success, we sit down with Boyd Smith, the founder and president of TechKnowledgey, to explore his incredible journey from being self-employed to becoming a successful business owner.

Boyd shares his unique perspective on the crucial differences between being self-employed and owning a business, highlighting the importance of building a reliable team and creating robust systems. Discover how Boyd navigated the challenges of the Great Recession, managed financial struggles, and built a trusted client base that has stayed with him through thick and thin.

Tune in to learn:

• The pivotal moments that shaped Boyd's entrepreneurial mindset
• Strategies for transitioning from a break-fix model to managed services
• Insights on financial management and the importance of knowing your numbers
• The role of trust and relationship-building in client retention and business growth
• Boyd's approach to hiring the right people and fostering a strong, cohesive team

Boyd's story is not just about business success; it's about resilience, grit, and the relentless pursuit of excellence. Whether you're just starting out or looking to scale your existing business, this episode is packed with valuable lessons and practical advice that you can apply to your own journey.

Join us for an engaging and inspiring conversation that will leave you motivated to take your business to the next level.

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'Now that's it: Stories of MSP Success,' dives into the journeys of some of the trailblazers in our industry to find out how they used their passion for technology to help turn Managed Services into the thriving sector it is today.
Every episode is packed with the valuable insights, practical strategies, and inspiring anecdotes that lead our guests to the transformative moment when they knew….. Now, that's it.
This podcast provides educational information about issues that may be relevant to information technology service providers.

Nothing in the podcast should be construed as any recommendation or endorsement by N-able, or as legal or any other advice.

The views expressed by guests are their own and their appearance on the podcast does not imply an endorsement of them or any entity they represent.

Views and opinions expressed by N-able employees are those of the employees and do not necessarily reflect the view of N-able or its officers and directors.

The podcast may also contain forward-looking statements regarding future product plans, functionality, or development efforts that should not be interpreted as a commitment from N-able related to any deliverables or timeframe.

All content is based on information available at the time of recording, and N-able has no obligation to update any forward-looking statements.

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1. Difference Between Self-Employed and Business Owner (00:00:00)

2. Journey to Becoming a Business Owner (00:04:31)

3. Building Trust and Sustainable Growth (00:08:31)

4. Growth Strategies and Cultivating Trust (00:15:26)

5. Building Trust (00:27:19)

6. Business Transformation Through Community and Learning (00:35:06)

7. Early Struggles and Google Validation (00:42:52)