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#106 Curious about… Creating FAQs that Boost your Agent’s Confidence & Your Consumers’ Experience
Manage episode 422979162 series 3490007
Kandungan disediakan oleh Denise Venneri. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Denise Venneri atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.
Hello My Curious Colleagues! This Tuesday 6/11/24, on Episode #106 of the My Curious Colleague Podcast, I’m Curious about…Creating FAQs that Boost your Agent’s Confidence & Your Consumers’ Experience.
🌟 Tune in to discover how to craft the perfect FAQ that empowers your agents and enhances your consumer's experience.
Here's a sneak peek of some of what you'll learn:
🔹 🗣️Voice Matters: Ensure your FAQs reflect your brand's voice, especially for social media channels.
🔹 🔐 Transparency is Key: Balance sharing necessary information while keeping proprietary details confidential.
🔹 💪 Empower Your Agents: Equip your team with up-to-date product info and images to boost their confidence and engagement.
Don't miss this episode, packed with actionable tips to elevate your contact center! 🚀
🔗 Check it out now: www.mycuriouscolleague.com P.S. Visit my new website for past episodes, YouTube videos, and grab your free official sticker! 🎉
SPONSORSHIP: My new website – mycuriouscolleague.com - is sponsoring today’s episode. Do, check out my new website at www.mycuriouscolleague.com for more content, including past podcast episodes, YouTube videos, and even a free official sticker! Show your support for our function and for the My Curious Colleague Podcast. Let's keep learning together! 🙌
#contactcenter #customerexperience #faq #customerengagement
#cpgcx #marketingtips #podcast
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