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Ben Novello: Former President of Outback Steakhouse - "Customer-Focused Leadership"
Manage episode 429137891 series 2897945
Kandungan disediakan oleh MASTERS by Winn Claybaugh and Winn Claybaugh. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh MASTERS by Winn Claybaugh and Winn Claybaugh atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.
Ben Novello is the former president of Outback Steakhouse. He joined the organization in 1991 and quickly rose through the ranks to become the company's leader. Interviewed by Winn Claybaugh in 2001, Ben explained that a human being couldn't be in 650 locations every day to inspect that the culture was intact, but a vision and a standard could. Listen in as they discuss the power of customer-focused leadership.
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