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174. How to deal with ANGRY and RUDE customers | Customer Service Training
Manage episode 346055844 series 3095639
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How to deal with angry and rude customers? One out of every few hundred customers is not nice at times.
They can be rude for different causes. Some are reasonable, and some are not. However, when our job is to deliver the utmost customer service, we can't avoid dealing with angry or rude individuals occasionally. How we respond can make a big difference! Are we losing customers or still making them satisfied? Watch this video and apply these customer service training tips when dealing with difficult customers in your restaurant or any business!
WATCH:
FREE training all about Decoding the Restaurant Startup Cost if you are planning on opening a restaurant in the next 36 months: https://www.mattengasu.com/startupcost
Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources
Watch: How To Write an Incident Report Effectively | Restaurant Management Training https://youtu.be/-Rap9MUVegw
Watch: 5 Effective Tips to handle the STRESS of a NEW Job | Restaurant Owner Advice https://youtu.be/gMg92pSUiDg
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