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Kandungan disediakan oleh Les Tsui. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Les Tsui atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.
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Manage episode 357444781 series 3387894
Kandungan disediakan oleh Les Tsui. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Les Tsui atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.

We talk about the difference between courtesy and respect, guest recognition, and guest etiquette. I co-host with Gregory Mills and get his take on situations where it's the most appropriate to leave feedback or recognize guest service employees who go above and beyond. We also get his take on what pet peeves he has with other guests when deboarding planes, going to the movie theatre, or a coffee shop.

Support the show

#customer-service #guest-service #career-advice
Would you like to be on Les is More?
Do you have a question you'd like Les to address directly on the podcast? Fill out this form below and we'll do our best to get it on the show!

Follow Les on:

"Les is More - The Art of Guest Service" does not claim to represent the Walt Disney Company, Planet Hollywood, or Warner Brothers Store in any way. Though Les Tsui is/was technically employed by or affiliated with The Walt Disney Company, Planet Hollywood, and Warner Brothers Store, the views and opinions showcased on this podcast are not endorsed by Planet Hollywood, Warner Brothers Store, The Walt Disney Company, or the Walt Disney World Resort.

  • For official Disney information, visit Disney directly.
  • For official Planet Hollywood information, visit Planet Hollywood directly.
  • For official Warner Brothers Store information, visit Warner Brothers Store directly.
  continue reading

6 episod

Artwork
iconKongsi
 
Manage episode 357444781 series 3387894
Kandungan disediakan oleh Les Tsui. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Les Tsui atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.

We talk about the difference between courtesy and respect, guest recognition, and guest etiquette. I co-host with Gregory Mills and get his take on situations where it's the most appropriate to leave feedback or recognize guest service employees who go above and beyond. We also get his take on what pet peeves he has with other guests when deboarding planes, going to the movie theatre, or a coffee shop.

Support the show

#customer-service #guest-service #career-advice
Would you like to be on Les is More?
Do you have a question you'd like Les to address directly on the podcast? Fill out this form below and we'll do our best to get it on the show!

Follow Les on:

"Les is More - The Art of Guest Service" does not claim to represent the Walt Disney Company, Planet Hollywood, or Warner Brothers Store in any way. Though Les Tsui is/was technically employed by or affiliated with The Walt Disney Company, Planet Hollywood, and Warner Brothers Store, the views and opinions showcased on this podcast are not endorsed by Planet Hollywood, Warner Brothers Store, The Walt Disney Company, or the Walt Disney World Resort.

  • For official Disney information, visit Disney directly.
  • For official Planet Hollywood information, visit Planet Hollywood directly.
  • For official Warner Brothers Store information, visit Warner Brothers Store directly.
  continue reading

6 episod

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