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Minisode #45: Industry Insights - Efficiency vs. Customer Outcomes
Manage episode 422959314 series 2971020
Kandungan disediakan oleh PMI - Process Management International. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh PMI - Process Management International atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this minisode, we’re joined by Suraj Patel, Head of Operational Strategy at Capital One. He discusses cultural differences between sectors, emphasizing the focus on efficiency and bottom line in the utilities industry, while the financial services industry prioritises customer outcomes.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-converting-customer-needs-into-strategy-wins-through-operational-excellence-with-suraj-patel-capital-one/
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