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Chewy CEO Wants His Customers To Feel Like They’re At Disney

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Manage episode 412823538 series 2728623
Kandungan disediakan oleh Fortune. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Fortune atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.

E-commerce is a notoriously competitive landscape—but online pet retailer Chewy has managed to not just survive, but thrive. Since joining the company in 2018, CEO Sumit Singh has shepherded Chewy through its IPO in 2019 and its debut on the Fortune 500 list in 2021.

He talks with Alan and Michal about Chewy’s obsession with customer loyalty; his background in e-commerce and supply chain, with top leadership positions at Amazon and Dell prior to joining Chewy; what he learned from Jeff Bezos; the company’s expansion into veterinary health care; and more. Plus—the guest and hosts have a chance to share a little bit about their own furry friends.

Leadership Next is powered by Deloitte.

  continue reading

200 episod

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iconKongsi
 
Manage episode 412823538 series 2728623
Kandungan disediakan oleh Fortune. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Fortune atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.

E-commerce is a notoriously competitive landscape—but online pet retailer Chewy has managed to not just survive, but thrive. Since joining the company in 2018, CEO Sumit Singh has shepherded Chewy through its IPO in 2019 and its debut on the Fortune 500 list in 2021.

He talks with Alan and Michal about Chewy’s obsession with customer loyalty; his background in e-commerce and supply chain, with top leadership positions at Amazon and Dell prior to joining Chewy; what he learned from Jeff Bezos; the company’s expansion into veterinary health care; and more. Plus—the guest and hosts have a chance to share a little bit about their own furry friends.

Leadership Next is powered by Deloitte.

  continue reading

200 episod

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