Episode 10: You have to be able to lead and influence in a way others want to follow with Duncan Phillips, CEO TerryWhite Chemmart

Leadership Amplified by Dr Karen Morley

Delighted to share a conversation with Duncan Phillips, CEO at TerryWhite Chemmart. One highlight of the conversation is Duncan's story of their advisory group response to #COVID-19. The initial feeling in the group, that included people with 30++ years' experience in the industry, was fear. Duncan realised that had to be addressed first, so they started with vulnerability, not action. They shared their fears and concerns. That cleared the room of uncertainties. The response was heartfelt - it changed things up. It helped them create a practical response that gave them a real competitive advantage. Their response to COVID has helped their wider culture and their sense of #purpose as a business. There is now much more 'sharing of what we do and how important everyone in the business is'. 'We've created more richness and purpose.' Duncan says that it's far more gratifying when a business initiative is landed by 100s of people, rather than achieving a small win for yourself. It's longer lasting and the benefits are much bigger. His advice to aspiring #leaders is that there's a lot you can do without the title - don't wait for a title, step up and lead.