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Loyalty360 Loyalty Live | Mladen Vladic, FIS
Manage episode 404876136 series 3272525
Mark Johnson, CEO of Loyalty360, spoke with Mladen Vladic, General Manager, FIS Loyalty Engagement Solutions, about looking at the holistic enterprise value of the consumer, the value in looking inside the organization to determine friction at touchpoints, and the challenges and opportunities in customer loyalty in the year ahead.
Bab
1. Loyalty360 Loyalty Live | Mladen Vladic, FIS (00:00:00)
2. Trends in Customer Loyalty for 2024 (00:00:04)
3. Customer Loyalty Programs and AI Evolution (00:09:36)
4. Leveraging Personalization for Customer Loyalty (00:17:47)
379 episod
Manage episode 404876136 series 3272525
Mark Johnson, CEO of Loyalty360, spoke with Mladen Vladic, General Manager, FIS Loyalty Engagement Solutions, about looking at the holistic enterprise value of the consumer, the value in looking inside the organization to determine friction at touchpoints, and the challenges and opportunities in customer loyalty in the year ahead.
Bab
1. Loyalty360 Loyalty Live | Mladen Vladic, FIS (00:00:00)
2. Trends in Customer Loyalty for 2024 (00:00:04)
3. Customer Loyalty Programs and AI Evolution (00:09:36)
4. Leveraging Personalization for Customer Loyalty (00:17:47)
379 episod
Alla avsnitt
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