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Mastermind: Martin Newman – how to build a customer-centric business

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Manage episode 424352944 series 2805398
Kandungan disediakan oleh Jeremy Snape. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Jeremy Snape atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.

Martin Newman is a leading expert in customer centricity. Martin shares invaluable insights on the importance of strong leadership, cultivating a customer-focused culture, and aligning all employees towards a common goal. We delve into real-world examples from companies like Walgreens, Timpson, Home Depot, and Patagonia, illustrating how empowered staff and care for employees drive long-term success.

Martin also shares practical tips on building trust, embracing agility, and balancing empowerment with consistency. Discover how businesses can create fans rather than just customers by fostering relationships built on integrity, service, and experience. Whether you're a seasoned leader or an entrepreneur just starting out, this episode will equip you with practical strategies to transform your organisation's approach to customer-centricity.

Access Martin’s insights and over 100 other experts in Sporting Edge’s Mindset Toolkit

Links mentioned in this episode

Martin Newman on LinkedIn

Martin Newman’s Website

Connect with Jeremy

Contact hello@sportingedge.com

LinkedIn https://www.linkedin.com/in/jeremysnape/

Twitter https://twitter.com/thesportingedge

Website https://www.sportingedge.com/

  continue reading

142 episod

Artwork
iconKongsi
 
Manage episode 424352944 series 2805398
Kandungan disediakan oleh Jeremy Snape. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Jeremy Snape atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.

Martin Newman is a leading expert in customer centricity. Martin shares invaluable insights on the importance of strong leadership, cultivating a customer-focused culture, and aligning all employees towards a common goal. We delve into real-world examples from companies like Walgreens, Timpson, Home Depot, and Patagonia, illustrating how empowered staff and care for employees drive long-term success.

Martin also shares practical tips on building trust, embracing agility, and balancing empowerment with consistency. Discover how businesses can create fans rather than just customers by fostering relationships built on integrity, service, and experience. Whether you're a seasoned leader or an entrepreneur just starting out, this episode will equip you with practical strategies to transform your organisation's approach to customer-centricity.

Access Martin’s insights and over 100 other experts in Sporting Edge’s Mindset Toolkit

Links mentioned in this episode

Martin Newman on LinkedIn

Martin Newman’s Website

Connect with Jeremy

Contact hello@sportingedge.com

LinkedIn https://www.linkedin.com/in/jeremysnape/

Twitter https://twitter.com/thesportingedge

Website https://www.sportingedge.com/

  continue reading

142 episod

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